Dalton Reid
Lewis,IN
Summary
Tech-savvy System Support Manager possessing excellent troubleshooting, multitasking and communication skills. Implements new hardware and software solutions and provides support to 500+ users. Expertise in information technology support, client/consumer relationship management, and team leadership.
Overview
10
10
years of professional experience
Work History
System Support Manager
Custom Software Inc.
08.2013 - Current
- Oversaw development and implementation of improvements to support and network operations.
- Used call-center and CRM software to log customer and employee queries.
- Configured, deployed, maintained and supported 500+ computer workstations, laptops and printers.
- Provided technical support and issue resolution to users via remote assistance platforms such as Teamviewer, LogMeIn, and RemotePC.
- Troubleshoot accounting and inventory issues to maintain inventories at client-sites (consistently maintain
- Communicated regularly with customers concerning data exchange and technology integration.
- Made recommendations to avoid expensive and unnecessary modifications to systems.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Education
Bachelor of Science - Business Administration
05.2022
Bachelor of Science - Information Technology Support
12.2015
Skills
- Solution Implementation
- Team Support
- Network Infrastructure Support
- Application Support
- Operational Support
- Diagnostic Tools
- Team Management
- Systems Implementations
- Network Performance
- Customer Support
- Customer Satisfaction
- Requirements Analysis
Timeline
System Support Manager - Custom Software Inc.
08.2013 - Current
Indiana University East - Bachelor of Science, Business Administration
Ivy Tech Community College of Indiana - Bachelor of Science, Information Technology Support