Dalton Reiswig
Tahlequah
Summary
Customer-focused professional with extensive experience in retail and logistics. Delivers exceptional support, resolves complex issues, and enhances customer interactions through effective engagement and conflict resolution. Manages multiple priorities in fast-paced environments, supporting team operations and maintaining high customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Evolution Smoke Accessories & More
Tahlequah
03.2024 - Current
- Engage customers with tailored product recommendations and in-depth product knowledge to enhance the shopping experience.
- Educate customers on product use and safety while ensuring compliance with age verification and state regulations.
- Process transactions accurately and maintain sales records using point-of-sale (POS) systems.
- Manage inventory, restock displays, and maintain organized merchandising standards to maximize product availability.
- Support daily store operations by assisting with team collaboration, customer issue resolution, and training new staff.
Customer Service Representative
Everise
Tahlequah
11.2023 - 03.2024
- Handled 50+ inbound calls daily, assisting customers with account setup, billing, service options, and shipping inquiries.
- Guided customers through account registration and updates while maintaining accuracy, data integrity, and compliance with security procedures.
- Resolved customer concerns using strong problem-solving and de-escalation skills, contributing to high customer satisfaction.
- Maintained accurate customer records, updated databases, and documented account activity using CRM systems.
- Collaborated with internal departments to resolve escalated issues and support efficient customer account management.
Production Floor Supervisor
Reasor's Grocery
Tahlequah
06.2023 - 11.2023
- Supervised a team of 10–15 associates during daily store operations, supporting productivity and workflow efficiency.
- Monitored sales activity and operational performance to identify process improvements, aligning team efforts with store goals.
- Assisted with employee training and task delegation, enforcing safety and operational standards to maintain a compliant work environment.
- Managed high-priority issues and shift responsibilities in a fast-paced retail environment.
- Coordinated inventory replenishment across multiple departments, ensuring product availability and organized stock to enhance customer experience.
Customer Service Associate
Lowe's Home Improvment
Tahlequah
03.2021 - 03.2023
- Assisted 30–50 customers daily with product selection, purchases, and recommendations in a high-volume retail environment.
- Applied product knowledge and upselling techniques to support sales goals and improve customer purchasing decisions.
- Contributed to sales performance through product recommendations, customer engagement, and efficient service.
- Supported daily store operations by balancing customer assistance, inventory management, and transactional responsibilities.
- Maintained merchandising standards through inventory restocking, stock organization, and sales floor presentation.
General Laborer
C&C Construction
Tahlequah
08.2020 - 01.2021
- Operated hand and power tools to effectively execute construction and basic carpentry tasks.
- Collaborated with team members to enhance daily construction operations and adapt to changing project requirements.
- Facilitated job site setup, material handling, and cleanup to uphold safety and efficiency standards.
Lifeguard / Front Desk Attendant
Northeastern State University Wellness Center
Tahlequah
08.2018 - 05.2020
- Supervised pool areas with 20–40 patrons at peak times while enforcing safety procedures and responding to emergencies, including CPR/AED and First Aid situations.
- Conducted safety inspections and maintained clean, organized aquatic and front desk areas, ensuring compliance with safety standards and enhancing overall patron experience.
- Assisted members with check-in, scheduling, payments, and general inquiries, facilitating smooth operations in a high-volume wellness center.
- Maintained accurate member records and schedules using Microsoft Office and internal management systems, ensuring streamlined access to information for staff and members.
Library Aide
Northeastern State University John Vaughn Library
Tahlequah
08.2017 - 05.2018
- Organized and shelved 200+ library items weekly, ensuring accuracy with the Dewey Decimal system for efficient material accessibility.
- ,Assisted 25–30 patrons daily with locating materials, answering questions, and troubleshooting library equipment.
- Supported circulation desk operations, including issuing library cards, processing fines, and maintaining patron records.
- Supported collection maintenance and library event setup, contributing to smooth daily operations and improved patron engagement.
Education
Northeastern State University
Tahlequah, OK05-2021
Tulsa Community College
Tulsa, OK05-2019
Edison High School
Tulsa, OK05-2017
Skills
- Customer Engagement
- Client Relationship Management
- Customer Support
- Conflict Resolution
- Point-of-Sale (POS) Systems
- CRM Systems
- Data Entry
- Product Knowledge
- Inventory Management
- Multitasking and Prioritization
Certification
- Adobe Acrobat, Google Suite, Microsoft 365, Adobe Creative Cloud (Photoshop, Illustrator), CPR, AED, and First Aid Certified
Timeline
Retail Sales Associate
Evolution Smoke Accessories & More
03.2024 - Current
Customer Service Representative
Everise
11.2023 - 03.2024
Production Floor Supervisor
Reasor's Grocery
06.2023 - 11.2023
Customer Service Associate
Lowe's Home Improvment
03.2021 - 03.2023
General Laborer
C&C Construction
08.2020 - 01.2021
Lifeguard / Front Desk Attendant
Northeastern State University Wellness Center
08.2018 - 05.2020
Library Aide
Northeastern State University John Vaughn Library
08.2017 - 05.2018
Northeastern State University
Tulsa Community College
Edison High School