Phelan Harvey
San Jose,CA
Summary
Dynamic leader with a proven track record at Goodwill Industries, enhancing team performance and customer satisfaction. Skilled in conflict resolution and retail sales, I excel in fostering customer loyalty and exceeding sales goals. Known for reliability and effective problem-solving, I consistently drive positive outcomes and sales growth.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Home Depot
San Jose, CA
11.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Supervisor
Goodwill Industries Store & Donation Center
San Jose, CA
08.2014 - 11.2015
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Constructed displays and signs to promote specified products and sales promotions.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed and enforced policies and procedures for compliance with company policies.
Fast Food Manager
McDonald's Restaurant
San Jose, CA
07.2010 - 08.2015
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Carefully interviewed, selected, trained, and supervised staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associate Of General Studies -
King Canyon High
Dinuba, CASkills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Reliability and punctuality
- Store Opening and Closing
- Retail Sales
- Flexible Schedule
- Money Handling
- Product Knowledge
- Cash Register Operation
- Relationship Building
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- FLUENT IN LANGUAGE
- Conflict Resolution
- Customer Needs Assessment
- Transaction Processing
- Policy and Procedure Adherence
- Stock replenishment
- Display Setup
- Product Recommendations
- Upselling strategies
- Product Merchandising
- Merchandise Display
- Sales trends
- Suggestive Selling
- Point of sale operation
- Product Promotions
- Cross-selling techniques
- Complaint Management
- Loss Prevention
- Truck unloading
- Self-Checkout Assistance
- Display building
- Regulatory Compliance
- Promotional Events
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Organization
- Adaptable and Flexible
- Positive Customer Engagement
- Goal-Driven
- Flexible Hours
- Team Cooperation
- Inventory and Stocking
- Creative Thinking
- Safety and Cleanliness Standards
- Store Organization
- Engaging with Diverse Customers
- Team Leadership
- Building Customer Loyalty
- Sales floor organization
- Decision-Making
- Ability to Lift 40 pounds
- Retail Merchandising
- Merchandising and Display
- Meeting Sales Goals
- Sales and Promotions
- Register Opening and Closing
- Inventory Management
- Exceeding Customer Expectations
- Product and Service Sales
- Merchandise Receiving and Handling
- Basic Mathematics
- Cash Drawer Management
- Store Policies and Procedures
- Item Ticketing and Pricing
- Documentation And Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Home Depot
11.2015 - Current
Sales Supervisor
Goodwill Industries Store & Donation Center
08.2014 - 11.2015
Fast Food Manager
McDonald's Restaurant
07.2010 - 08.2015
Associate Of General Studies -
King Canyon High