Dalton Richardson
Pearland,TX
Summary
Organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. My education and training have prepared me for this position, I have an extensive background in management as well as different aspects of Surgery and OR procedures including General surgery, Urology, Robotic, and Laparoscopic Surgery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Karl Storz
09.2023 - Current
- Assumed the role of Team Lead and quickly adapted to the needs of MD Anderson, met with hospital leadership regularly to discuss our team’s performance and how we could better help the hospital
- Created a more organized plan and structure for getting repairs booked and shipped back, this helped get through many backed logged products has since given our team extra inventory to exchange broken instrumentation that day in our office
- Performed side by side with our Account Supervisor on many projects, including opening two new integrated OR suites and leading in-services over our Collaborators and integration system
- Prepared a live stream for Dr
- Ikoma via stream connect to one of MD Anderson auditoriums for Dr. Ikoma to stream and teach live during one of his robotic surgeries
- Lead many team meetings to ensure our on-site team is continuing to grow professionally and to keep both my goals and the goals of a Karl Storz onsite team aligned as we work daily to support MD Anderson in order to give our customers and most importantly patients a better experience.
Regional Junior Account Manager
06.2022 - 08.2023
- Oversee several accounts in the Southeast Region, while ensuring our employees provide excellent service and the accounts are profitable
- Manage all employee payroll to maintain correct working hours, time off, and holiday pay
- Directly influence company growth through growing my regional accounts through increasing the number of cases we assist in, and by adding new account services in which we can provide our support
- Act as a direct liaison between our company and hospital leaders including hospital staff, Operating Room directors, and Surgeons.
Lead Tech
Surgical Solutions
11.2021 - 06.2022
- Currently managing one of Surgical Solutions largest and most profitable accounts
- Handle all day-to-day logistics preparing our team to service Erlanger Hospital, in charge of making sure all instrumentation is correct and in working order for all OR procedures
- Write daily schedules in order to ensure our staff can provide outstanding customer service in the OR at Erlanger Hospital.
Operating Tech
Surgical Solutions
01.2021 - 11.2021
- Provided customer service to support Erlanger staff in OR procedures
- Helped in all steps of an OR procedure including opening rooms, and breaking down rooms, as well as assisting during surgery to ensure all laparoscopic instrumentation is working correctly.
Customer Service Agent
Enterprise Rental Cars
12.2015 - 03.2020
- Provided team support with client facing correspondence
Education
Bachelor of Science -
Western Kentucky University
Bowling Green, KYAssociate of Science -
Owensboro Community & Technical College
Owensboro, KYSkills
- Proficient in Microsoft Office (Word, Excel, and Power Point)
- Superb verbal and written communication skills
- Proficient in marketing, customer service, along with internet and primary research
Qualificationhighlights
- Punctual and detail-oriented individual with experience in sales, customer service, leadership, and management.
- Consistently given an extraordinary amount of responsibility due to my ability to complete task on time and to specifications.
- Extensive knowledge in Karl Storz products, including video towers, OR integration, Collaborators, and StreamConnect.
References
Available Upon Request
Certification
CRCST
Timeline
Team Lead
Karl Storz
09.2023 - Current
Regional Junior Account Manager
06.2022 - 08.2023
Lead Tech
Surgical Solutions
11.2021 - 06.2022
Operating Tech
Surgical Solutions
01.2021 - 11.2021
Customer Service Agent
Enterprise Rental Cars
12.2015 - 03.2020
Bachelor of Science -
Western Kentucky University
Associate of Science -
Owensboro Community & Technical College