John Allan Agustin
Las Vegas,NV
Summary
Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager- Independent Contractor
Olympic Global Logistics Dba AIT Worldwide Logistics
06.2012 - 06.2023
- Overseeing of all operations from start to finish including the screening and interviewing of new hires and strategizing sales initiatives to increase business performance and ensuring staff performs efficiently and effectively in conjunction with the business goals
- Negotiate and manage supplier contracts .Establish and maintain relationships with ocean, freight, and airlines for all international and domestic transportation
- Direct, motivate, develop, and coach logistics team to meet customer service and team objectives
- Implement actions to rationalize the supply base, optimize logistics routes and costs, drive increased sourcing from lower cost/higher quality sources, and leverage spending in other business units
- Establishes and manages the Request for Proposal (RFP) process for global ocean, air, ground/LCL/LTL/TL contracts
- Perform quarterly business reviews with clients to ensure expectations and service levels are met.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
International Account Executive
FedEx Corporation
04.2007 - 11.2011
- Territories served includes Southern Nevada, entire State of New Mexico, Southern Utah and Arizona
- Responsible for new business development, account implementation, and maintaining and deepening customer relationships within a defined geographic territory and grows revenue by identifying potential new customers, conducting background research on potential customers, discussing the customer’s supply chain with decision makers and other appropriate customer representatives, analyzing customer needs, and developing and implementing solutions
- Fosters an outstanding customer relationship by providing regular business reviews, developing solutions, exhibiting outstanding communication skills, both oral and written, and learning the customer’s business
- Leverages new and existing technology tools such as internal systems, mobile devices, and power point
- Conducts international business seminars at UNLV to help international business students learn international business practices
- Negotiated favorable contracts for clients, ensuring their satisfaction and long-term business relationships.
- Expanded international client base by developing and implementing effective sales strategies.
- Collaborated with internal teams to develop customized solutions for clients, resulting in increased sales and revenue.
- Managed a diverse portfolio of international accounts, providing exceptional customer service to foster loyalty and growth.
Trade Show Account Manager
Eagle Global Logistics
02.2003 - 03.2007
- Attends convention and trade shows regularly and meeting with clients to ensure delivery schedules are met on a timely manner
- Primary point of contact for customers and find opportunities to increase sales and implement cost-saving measures for their company
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities
- Liaison with cross-functional internal teams including Customer Service and Shipping departments to improve the entire customer experience.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
John Marshall High School
Los Angeles, CA12.1988
Skills
- Proficient with Microsoft Office Products (Word, Excel, Access, and Outlook)
- Territory Management
- Business-to-Business or Business-to-Consumer sales experience
- People-oriented, hardworking, intelligent, professionally aggressive, with a strong work ethic and stamina; high energy and action orientation with the ability to make things happen
- A winning attitude which responds positively to new
- Able to multitask efficiently and effectively
- Pricing strategy
- Industry expertise
- Proficient in Microsoft office (word, excel, power point)
- Sales strategy development
- Strategic planning
- Account Management
Accomplishments
- Won President's club award with FedEx Corporation in 2009.
- Named "Provider of the Year" in 2010 by Nevada Industry Excellence (NIE)and Manufacturers Extension Partnership (MEP).
- Member District Export Council Nevada.
- Member Rotary Club
Certification
IATA Dangerous Goods Certificate, Present
Affiliations
- Member District Export Council NV, 12/01/10, Present
- Member Rotary International, 01/01/15, Present
- Henderson Chamber of Commerce, 06/01/14, Present
- Member World Tae kwon do Federation, Present
Awards
- FedEx Presidents Club, 11/01/09
- Business Provider of the Year- NV Industry Excellence – MEP Manufacturers Extension Partnership, 01/01/10
- Martial Arts Hall of Fame, 07/01/13
Hobbies and Interests
- Family
- Faith
- Martial Arts
- Golf
- Music
Timeline
Branch Manager- Independent Contractor
Olympic Global Logistics Dba AIT Worldwide Logistics
06.2012 - 06.2023
International Account Executive
FedEx Corporation
04.2007 - 11.2011
Trade Show Account Manager
Eagle Global Logistics
02.2003 - 03.2007
John Marshall High School
IATA Dangerous Goods Certificate, Present
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