MELISSA SEXTON
Minneapolis,MN
Summary
Dedicated Logistics and Customer Service Professional experienced in managing package delivery operations and maintaining organized inventory systems. Contributed to customer satisfaction through timely deliveries and effective communication with dispatch and customers. Developed strong organizational and interpersonal skills through experience in early childhood education, enhancing teamwork in diverse environments.
Overview
25
25
years of professional experience
Work History
Independent Contractor
Self Employed
Madison, Wisconsin
10.2021 - Current
- Delivered and picked up packages, ensuring exceptional customer service in every interaction. Maintained inventory of packages by scanning and organizing them in my vehicle for optimal delivery. Completed deliveries within designated time frames, contributing to high levels of customer satisfaction. Maintain regular communication to dispatch and customers, and record deliveries into the system.
- Managed self-employed client projects from contract review through final delivery.
- Consulted with clients to define service scope and project requirements.
- Coordinated schedules, deadlines, and communication across active assignments.
Lead Teacher
Bright Beginnings Day School
Madison, Wisconsin
09.2017 - 12.2021
- Facilitated infant, toddler, and preschool groups, enhancing engagement in developmental activities. Planned weekly schedules for activities that met specific areas of development. Charted daily progress reports on each child's development. Conducted parent conferences and maintained ongoing communication, fostering strong parent-teacher relationships. Directed staff during duty shifts and supported training initiatives, improving team effectiveness. Provided parents with daily updates, through face to face, emails, and phone calls. Safely transported children to various locations during field trips. on weekly field trips.
- Led classroom routines for Bright Beginnings Day School early childhood learners.
- Planned daily lessons using age-appropriate curriculum and center activities.
- Supervised children during play, meals, rest, and outdoor time.
Lead Teacher
KinderCare Learning Center
Madison, Wisconsin
09.2015 - 05.2016
- Certified bus driver for children to be safely picked up and dropped off at destination. Facilitated infant, toddler, and preschool groups in all activities. Developed weekly activity schedules targeting specific developmental areas to enhance child growth. Charted daily progress reports on each child's development. Facilitated parent conferences to discuss child progress and established ongoing communication to support family engagement. Led staff during shifts and supported training initiatives to improve team effectiveness.
- Led classroom routines at Bright Beginnings Day School with consistent daily structure.
- Planned age-appropriate lessons aligned with Bright Beginnings Day School curriculum standards.
- Supervised children during play, meals, naps, and transitions.
Lead Teacher
Bright Horizons
Madison, Wisconsin
10.2014 - 08.2015
- Maintained program site and equipment while facilitating activities for infant, toddler, and preschool groups, fostering developmental growth. Planned weekly schedules for activities that met specific areas of development. Charted daily progress reports on each child's development. Conducted parent conferences and communicated regularly with parents to support child development and address concerns. Directed staff during shifts and assisted in training, enhancing overall team effectiveness.
- Led daily classroom routines at Bright Beginnings Day School.
- Planned age-appropriate lessons for early learning development.
- Guided children through social, emotional, and academic activities.
Lead Teacher
New Horizon Academy
Plymouth, Minnesota
11.2011 - 02.2012
- Facilitated infant, toddler, and preschool groups, promoting engagement in developmental activities. Planned weekly activity schedules targeting specific developmental areas to enhance learning. Charted daily progress reports on each child's development. Conducted parent conferences and maintained open communication to foster partnership in child development. Provided work direction to staff while on duty and assisted in staff training.
- Led daily classroom routines at Bright Beginnings Day School, guiding early learning activities.
- Planned age-appropriate lessons aligned with Bright Beginnings Day School curriculum goals.
- Supervised children during indoor play, outdoor play, meals, and transitions.
Patient Care Advocate
Express Scripts
Bloomington, Minnesota
08.2011 - 11.2011
- Provided strong customer service daily, and personally helped handle any concerns or complaints. Performed administrative duties, including sending and receiving faxes, scanning, filing, and organizing documents efficiently. Met and achieved all team and individual goals each week. Logged phone calls using Microsoft Office and other major systems to maintain accurate records.
- Assisted Express Scripts members with pharmacy benefit questions and coverage guidance.
- Reviewed patient accounts and updated case notes in contact systems.
- Explained prescription status, refill options, and authorization requirements to members.
Lead Teacher
La Petite Academy
Madison, Wisconsin
04.2009 - 06.2009
- Led infant, toddler, and preschool groups through developmentally appropriate activities. Planned weekly schedules for activities that met specific areas of development. Documented daily progress reports to track individual child development and inform parent communication. Conducted parent conferences and maintained communication with parents. Supervised staff on duty and conducted training for new hires.
- Led Bright Beginnings Day School classroom routines and daily transitions.
- Planned age-appropriate lessons aligned with early learning curriculum.
- Observed child development and adjusted activities for individual needs.
Personal Banker
M & I Bank
Monona, Wisconsin
04.2008 - 10.2008
- Delivered exceptional customer service by identifying needs and fostering personal relationships. Knowledgeable with sales in CD. Performed daily administrative tasks, including sending and receiving faxes to departments and clients. Developed and maintained relationships with customers to maximize sales opportunities.
- Advised customers on deposit accounts, loans, and credit products at M&I Bank.
- Opened new accounts and processed paperwork for retail banking clients.
- Assisted customers with withdrawals, transfers, and account maintenance requests.
Bank Teller
AMCORE Bank/Harris Bank
Madison, Wisconsin
11.2007 - 04.2008
- Assisted customers with their needs and built personal relationships. Verified cash and endorsements for checking and savings deposits and issued receipts of deposit. Facilitated issuance of personal money orders and cashier's checks, meeting customer requests efficiently. Balanced drawer daily and batched cashed checks periodically.
- Processed cash transactions at AMCORE Bank and Harris Bank teller windows.
- Balanced cash drawers following branch procedures and reconciliation standards.
- Verified customer identities for deposits, withdrawals, and payment requests.
Account Specialists
US Bank
Fargo, North Dakota
10.2006 - 03.2007
- Delivered proficient customer service, recognized by management with employee of the month honors three times. Opened new accounts and serviced existing accounts, enhancing customer satisfaction. Assisted in financial analysis, credit underwriting, and approval process, contributing to streamlined operations. Processed credit card applications and informed callers about the different cards that were offered and gave specific information about each card
- Supported U.S. Bank account servicing requests and resolved customer inquiries
- Reviewed account documentation for accuracy and compliance with bank policies
- Processed account maintenance updates across core banking systems
Enhancer/Manager
Star Tribune
Minneapolis, Minnesota
08.2001 - 08.2004
- Oversaw operations of 30 stores in metropolitan area, including gas stations, grocery stores, and markets. Conducted store visits to verify paper deliveries and ensure appropriate stock levels. Marketed by selecting the right area in the store to showcase the paper. Communicated with store managers to ensure the supply and demand of the paper. Kept a detailed log of all store visits and analyzed any need for improvements.
- Directed newsroom workflows for Star Tribune print and digital production
- Coordinated editors, reporters, and designers across daily publication deadlines
- Managed content scheduling for breaking news and planned coverage
Education
Bachelor's Degree - Business Communications and Community Service
Metropolitan State University
Skills
- Proficient with Microsoft Office; Word, Excel, Access, Outlook, and PowerPoint
- Customer service expertise Proficient phone etiquette
- Delivery optimization
- Route optimization
- Inventory management
- Logistics coordination
- Client communication
Timeline
Independent Contractor
Self Employed
10.2021 - Current
Lead Teacher
Bright Beginnings Day School
09.2017 - 12.2021
Lead Teacher
KinderCare Learning Center
09.2015 - 05.2016
Lead Teacher
Bright Horizons
10.2014 - 08.2015
Lead Teacher
New Horizon Academy
11.2011 - 02.2012
Patient Care Advocate
Express Scripts
08.2011 - 11.2011
Lead Teacher
La Petite Academy
04.2009 - 06.2009
Personal Banker
M & I Bank
04.2008 - 10.2008
Bank Teller
AMCORE Bank/Harris Bank
11.2007 - 04.2008
Account Specialists
US Bank
10.2006 - 03.2007
Enhancer/Manager
Star Tribune
08.2001 - 08.2004
Bachelor's Degree - Business Communications and Community Service
Metropolitan State University