Dalton Robertson
Louisville
Summary
Dynamic and self-motivated professional with excellent people skills, proven at Chick-Fil-A. Results-driven Team Leader with experience overseeing fast-paced restaurant operations while maintaining high standards of food safety, guest satisfaction, and team performance. Proven ability to lead, train, and hold team members accountable, manage shift operations, and support leadership goals. Known for modeling Chick-fil-A's service-oriented culture, making sound decisions under pressure, and driving operational excellence through clear communication and teamwork.
Overview
6
6
years of professional experience
Work History
Team Leader/Manager
Chick-Fil-A
Louisville, United States
10.2024 - Current
- Lead and run shifts: supervise and support the team during assigned shifts, daily operations, ensuring adherence to company policies and procedures
- Delegate tasks to facilitate efficient opening/closing to ensure smooth operations, speed of service and exceptional guest experience
- Manage labor, assign stations and coordinate breaks to meet business needs
- Inform customers of promotions and special offers to increase sales.
- Trusted to run errands on behalf of management
- Serve as key holder and take charge when a manager is not present, making real-time decisions to resolve operational and guest issues
- Train and develop new hires, providing ongoing feedback to improve productivity and teamwork
Legal Assistant
Naiser Law
Louisville, USA
05.2024 - 11.2024
- Conducted research on case law and regulations relevant to ongoing cases.
- Served as administrative assistant by completing clerical, secretarial and administrative activities.
- Proofread legal documents for accuracy, formatting consistency, and grammatical errors.
- Facilitated communication between clients, attorneys, courts, and outside agencies as needed.
- Assisted with trial preparations by preparing binders of exhibits and witness materials.
- Maintained confidentiality of sensitive information related to client matters at all times.
- Authored, organized and submitted professionally written legal correspondence, affidavits and contracts.
Customer service/Cashier
Ace Hardware
Louisville, USA
06.2022 - 08.2022
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Filled propane tanks
- Unloaded trucks
- Assemble grills and deliver to customer
- Kept clean, organized, and well-stocked checkout areas.
- Advised customers on products or services.
- Coordinated shipping or carry-out assistance for customers with special orders.
Golf Course and Golf shop Attendant
Standard Country Club
Louisville, USA
06.2022 - 08.2022
- Set up tee times for club members and guests.
- Prepare for opening/closing of golf course
- Assisted with planning and execution of special events such as tournaments or sales promotions.
- Assisted customers with club rentals and fittings to ensure proper equipment selection.
- Answered phone calls, scheduled tee times, and relayed messages to appropriate staff members.
- Maintained cleanliness of golf shop by organizing displays, dusting shelves, and vacuuming floors.
- Checked on golfers in shop and delivered exceptional customer service.
Customer Service and Trackman Assistant
Tee Times
Georgetown, USA
01.2022 - 05.2022
- Coached on golf techniques and advised appropriate golf clubs
- Cashier
- Coordinated schedules between multiple parties to ensure efficient use of time during meetings or appointments.
Customer service/Cashier/Runner
Chick-fil-A
Louisville, USA
06.2021 - 08.2021
- Collaborated with team members to maintain smooth operations during peak hours
- Informed customers of promotions and special offers to increase sales.
- Gave customers full attention and attended to their needs.
- Trusted to run errands on behalf of management
Customer service/Cashier/Runner
Chick-fil-A
Louisville, USA
06.2020 - 08.2020
- Collaborated with team members to maintain smooth operations during peak hours
- Informed customers of promotions and special offers to increase sales
- Gave customers full attention and attended to their needs.
- Trusted to run errands on behalf of management
Education
Bachelors Degree - Political Science
Georgetown College
Georgetown, Ky05.2024
High school or equivalent -
St Xavier High School
Louisville, Ky05.2020
Skills
- Excellent people skills
- Team player
- Self motivated
- Written and verbal communication
- Multitasking and organization
- Issue resolution
- Product recommendations
- Product knowledge
- Workload management
- Employee scheduling
Accomplishments
- Played high school golf for St. Xavier High School all 4 years.
- Played college golf and ranked top 5 on the team all 4 years.
- Academic and golf scholarship.
- Member of Lambda Chi Alpha.
Timeline
Team Leader/Manager
Chick-Fil-A
10.2024 - Current
Legal Assistant
Naiser Law
05.2024 - 11.2024
Customer service/Cashier
Ace Hardware
06.2022 - 08.2022
Golf Course and Golf shop Attendant
Standard Country Club
06.2022 - 08.2022
Customer Service and Trackman Assistant
Tee Times
01.2022 - 05.2022
Customer service/Cashier/Runner
Chick-fil-A
06.2021 - 08.2021
Customer service/Cashier/Runner
Chick-fil-A
06.2020 - 08.2020
High school or equivalent -
St Xavier High School
Bachelors Degree - Political Science
Georgetown College