Dalton Sprunger
Columbia City,IN
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.
Overview
3
3
years of professional experience
Work History
Member Assistant
Planet Fitness
Columbia City, Indiana
02.2024 - 04.2024
- Assisted members with membership applications and renewals.
- Provided guidance to members on the use of online services and resources.
- Resolved member inquiries in a timely manner.
- Coordinated outreach efforts with local businesses and organizations.
Custodial Staff Member
Indian Springs Middle School
Columbia City, Indiana
11.2023 - 02.2024
- Maintained cleanliness of restrooms, break rooms, and other common areas.
- Swept, mopped, and vacuumed floors in all areas of the building.
- Cleaned windows, walls, furniture, fixtures, and surfaces as needed.
- Operated floor machines such as buffers and shampooers safely according to instructions provided by supervisor.
- Organized storage closets on a regular basis to keep them neat and orderly.
Administrative Assistant
Purdue Fort Wayne First Year Advising
Fort Wayne, IN
10.2021 - 12.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Student Employee of the Year Award (2021-2022)
- Daily experience with: Microsoft teams, Phone directory experience, Purdue Fort Wayne seasonal registration dates, deadlines and procedures. Adding / Dropping class procedure, Withdraw procedure and Navigate scheduling systems
- Answering the phone, scheduling and checking in appointments as well as getting students connected with resources available to them on campus
- Providing military students with steps on how to certify benefits with the PFW offices to be eligible for aid through the VA so their tuition was covered.
Education
BBA - Integrated Degree: Psychology/Human Services
Purdue Fort Wayne
Fort Wayne12-2024
Skills
- Service Upselling
- Issue Resolution
- Member retention
- Membership renewals
- Database Maintenance
- Customer Support
- Complaint Handling
Accomplishments
- Student Worker of the Year (2021-2022)
Timeline
Member Assistant
Planet Fitness
02.2024 - 04.2024
Custodial Staff Member
Indian Springs Middle School
11.2023 - 02.2024
Administrative Assistant
Purdue Fort Wayne First Year Advising
10.2021 - 12.2023
BBA - Integrated Degree: Psychology/Human Services
Purdue Fort Wayne