Dalton Whaley
COLORADO SPRINGS,CO
Summary
Dedicated retail associate with a strong focus on customer service and teamwork. Proven ability to enhance store presentations, streamline processes, and ensure compliance, resulting in increased customer satisfaction and sales.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Cashier/Retail Sales Associate
The Home Depot
Colorado Springs, CO
03.2020 - 05.2025
- Collaborated with team members to enhance store presentation and merchandise displays.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Implemented process improvements that streamlined checkout workflow, reducing wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Certified in operating diverse heavy machinery, including forklift, reach lift, and order picker.
- Achieved multiple accolades, including two Safety Bravo awards for exemplary safety practices and three Homer awards for exceptional customer service on the sales floor.
Construction General Laborer
Frazee Construction
Colorado Springs, CO
01.2019 - 04.2019
- Operated hand and power tools to complete construction tasks efficiently.
- Assisted in site preparation, ensuring safety protocols were followed consistently.
- Maintained cleanliness and organization of tools and materials on job sites.
- Collaborated with skilled tradespeople to support various construction projects.
- Operated roller and water truck to ensure efficient site preparation and maintenance.
Lifeguard
YMCA
Colorado Springs, CO
03.2015 - 10.2016
- Supervised pool activities to ensure participant safety and compliance with regulations.
- Conducted regular safety drills and trained staff on emergency response procedures.
- Monitored water quality and maintained cleanliness of facilities for optimal user experience.
- Enforced facility rules while providing excellent customer service to patrons.
- Mentored junior lifeguards, promoting skills development and team cohesion.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Instructed young children in swim lessons, enhancing swimming proficiency and survival skills.
- Executed multiple rescue operations for both passive and active swimmers in distress.
- Received CSFD Citizen Lifesaver Award for exemplary life-saving actions.
Education
No Degree - Physics
UCCS
Colorado Springs12-2028
Skills
- Payment processing
- POS system operations
- Inventory management
- Customer service excellence
- Payment processing
- Product knowledge
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Complex Problem-solving
- Customer issue resolution
- Work ethic and integrity
Accomplishments
- Trained and mentored 15 employees.
- Completed manager training program.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
- Forklift, Reach lift, and Order Picker License's - 2 years
Timeline
Cashier/Retail Sales Associate
The Home Depot
03.2020 - 05.2025
Construction General Laborer
Frazee Construction
01.2019 - 04.2019
Lifeguard
YMCA
03.2015 - 10.2016
No Degree - Physics
UCCS