Summary
Overview
Work History
Education
Skills
Purpose
Companies
Arbitrationadministeredby
Arbitrationrules
Exclusions
Governinglaw
Applicablestatelaw
Administrativeproceedings
Classactions
Initiationofarbitration
Appointmentofarbitrator
Arbitrationlocation
Discovery
Planscope
Dispositivemotions
Posthearingbriefs
Costsofarbitration
Planamendmenttermination
Consideration
Completeagreement
Severability
Enforcementnotconditioneduponsignature
Effectivedate
Voluntaryagreement
Planversion
Planname
Affiliations
Accomplishments
Languages
Timeline
Generic

Kevin Turner

Rolesville,NC

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

1
1
year of professional experience

Work History

Cashier/Retail Sales Associate

Sodabox
Rolesville, NC
03.2023 - 06.2024
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Greeted customers upon entering the store and provided assistance.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Organized displays to attract customers and promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.

Cashier/Retail Sales Associate

Panera Bread
New Bern, NC
08.2023 - 12.2023
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Stocked shelves with merchandise according to company standards.

Education

High School Diploma -

Rolesville High School
Rolesville, NC
06-2021

Skills

  • Cash Handling
  • Payment Processing
  • POS Systems
  • Customer Service
  • ID Verification
  • Returns processing
  • Cash Register Operation
  • Customer Assistance
  • Order Packaging
  • Money Handling
  • Order Taking
  • Sales expertise
  • Conflict Resolution
  • Product Knowledge
  • Guest inquiries
  • Time management skills
  • Work Ethic and Integrity
  • Analytical Skills
  • Credits and Refunds
  • Reliable and Responsible
  • Inventory Control
  • Staff Training
  • Cleaning and sanitizing
  • Merchandise Restocking
  • Decision Making Aptitude
  • Patience and Empathy
  • Professionalism and Courtesy
  • Retail Operations

Purpose

The JD North America Employee Dispute Resolution Plan is intended to facilitate the prompt, fair, and inexpensive resolution of legal disputes between JD North America and its employees.

Companies

  • The Finish Line, Inc. d/b/a Finish Line and JD Sports, JD Finish Line
  • DTLR, Inc.

Arbitrationadministeredby

American Arbitration Association (AAA)

Arbitrationrules

AAA's Employment Arbitration Rules and Mediation Procedures

Exclusions

  • Claims for workers' compensation or unemployment compensation benefits
  • Claims related to employment benefits where the applicable plan already contains a dispute resolution procedure

Governinglaw

Federal Arbitration Act (the Act)

Applicablestatelaw

Controlling substantive law of the State of Indiana, unless controlling state laws require the application of a particular state's substantive law

Administrativeproceedings

Employee is not precluded from filing a complaint or participating in an investigation or proceeding with administrative agencies such as the United States Equal Employment Opportunity Commission, the United States Department of Labor, and the National Labor Relations Board

Classactions

All claims between JD North America and Employee will be brought on an individual basis, and not as part of a representative, collective, or class action

Initiationofarbitration

A party seeking to initiate a claim under the Plan must file a demand with the AAA within the applicable time period established by the governing statute of limitations

Appointmentofarbitrator

Arbitrator selection process involving a list of arbitrators provided by the AAA

Arbitrationlocation

Arbitration shall take place in the county where the Employee was last employed or sought to be employed by JD North America

Discovery

Discovery shall be conducted in accordance with the Federal Rules of Civil Procedure, subject to any restrictions imposed by the arbitrator or the Plan

Planscope

All current and former employees and applicants for employment of JD North America residing in the United States or otherwise subject to the relevant laws of the United States

Dispositivemotions

Arbitrator's authority to dismiss claims subject to dismissal under the Federal Rules of Civil Procedure and hear dispositive motions

Posthearingbriefs

Arbitrator's discretion to permit the filing of post-hearing briefs

Costsofarbitration

All arbitration expenses, including the costs of the arbitrator and AAA, shall be borne in accordance with the Costs of Arbitration section of the AAA's Employment Arbitration Rules

Planamendmenttermination

JD North America may amend or terminate the Plan at any time, but such amendment or termination shall not be applicable to a legal claim or dispute that arose prior to the date of the amendment or termination

Consideration

Application for employment, initial employment, or continued employment on or after the effective date of the Plan constitutes consent and agreement by both the Employee and JD North America to be bound by the Plan

Completeagreement

The Plan contains the complete agreement of the parties on the subject matter herein and supersedes all prior or contemporaneous oral or written understandings on the matter

Severability

The provisions of the Plan are severable. If any one or more provisions are determined to be void or otherwise unenforceable, the remaining provisions shall continue to be in full force and effect

Enforcementnotconditioneduponsignature

Enforcement of the Plan is not conditioned upon the signature of the Employee or JD North America

Effectivedate

12/18/22

Voluntaryagreement

The applicant acknowledges and agrees to the terms of the Plan and gives up the right to a jury trial

Planversion

1.0.4

Planname

JD North America Employee Dispute Resolution Plan

Affiliations

  • Basketball Coach
  • Babysitter
  • Streamer
  • Youtuber
  • Tiktoker

Accomplishments

  • 20,000+ Tiktok Followers

Languages

English
Professional

Timeline

Cashier/Retail Sales Associate

Panera Bread
08.2023 - 12.2023

Cashier/Retail Sales Associate

Sodabox
03.2023 - 06.2024

High School Diploma -

Rolesville High School
Kevin Turner