Dalton Zerger
Friendswood,TX
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in managerial role.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
SUBWAY® Restaurants
Pearland, TX
11.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through efficient stock management and restocking processes.
- Trained new associates on store operations and customer service protocols, fostering team development.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
Sales Associate
Dollar General Store
Alvin, TX
11.2025 - 03.2026
Line Cook
Pepperjacks of Chino Valley
Chino Valley, AZ
06.2022 - 07.2025
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Pepperjacks of Chino Valley
Chino Valley, AZ
06.2022 - 07.2025
- Helped customers complete purchases, and locate items.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Customer Service
Pepperjacks of Chino Valley
Chino Valley, AZ
06.2022 - 07.2025
- Monitored tables for guest needs to identify customer service opportunities.
- Communicated effectively with students and provided outstanding customer service.
- Provided exceptional customer service to internal and external customers.
- Worked with customer service to handle escalated customer issues.
- Met customer service goals and exceeded customer expectations.
- Cross-trained and backed up other customer service managers.
- Utilized customer feedback to improve customer service.
- Trained new hires on customer service policies and procedures.
- Provided outstanding customer service.
- Maintained standards of quality, timeliness, productivity and customer service.
- Assisted stock workers and customer service agents throughout shifts.
- Greeted customers and provided outstanding customer service.
- Increased client retention by providing superior customer service.
Education
Associate of Arts - Arizona General Education - Cybersecurity Tech
Yavapai College
Prescott, AZ12-2026
High School Diploma -
Chino Valley High School
Chino Valley, AZ06-2022
Associate of Arts - Culinary Arts
Chino Valley High School
Chino Valley, AZ06-2021
Skills
- Google Docs
- Microsoft Excel
- Team coordination
- Line management
- Active listener
- Effective prioritization
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- ServSafe
Timeline
Sales Associate
SUBWAY® Restaurants
11.2025 - Current
Sales Associate
Dollar General Store
11.2025 - 03.2026
Line Cook
Pepperjacks of Chino Valley
06.2022 - 07.2025
Cashier
Pepperjacks of Chino Valley
06.2022 - 07.2025
Customer Service
Pepperjacks of Chino Valley
06.2022 - 07.2025
Associate of Arts - Culinary Arts
Chino Valley High School
Associate of Arts - Arizona General Education - Cybersecurity Tech
Yavapai College
High School Diploma -
Chino Valley High School
Awards
Cybersecurity (Certificate), Culinary (Certificate)
Qualifications
- 2 years culinary (Certificate)
- Cybersecurity (Tech Certificate)
- Psychology (In Progress)
- Does dishes at home
- Takes care of pets
- Trained for horse riding
- Marching band (Percussion)
- Piannist(In Progress)
Availability
No limits on availability