Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Mahabubur Rahman

BROOKLYN,NY

Summary

Friendly and motivated team player with experience in retail sales and customer service. Good with handling cash, helping customers, and suggesting products based on their needs. Known for being reliable, detail-oriented, and easy to work with. Fluent in English, Bengali, Hindi, and Urdu, with strong communication skills, and a positive attitude. Ready to learn and grow in any role that values hard work and great service.

Overview

9
9
years of professional experience

Work History

Sales Associate

Honda
Queens, NY
02.2023 - 07.2025
  • Engaged customers in product knowledge and features of Honda vehicles.
  • Assisted in managing inventory levels and restocking merchandise effectively.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Maintained showroom appearance by organizing displays and cleaning vehicles.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, product, and service information.

Salesperson/Sales Associate

New Bangla Motors
Long Island City, NY
09.2019 - 11.2022
  • Engaged customers to identify needs and recommend appropriate products.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Maintained knowledge of current promotions and sales strategies for effective selling.
  • Assisted in merchandising displays to attract customer attention and boost sales.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Educated customers about products and services offered by the company.
  • Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.

Customer Service & Assistant Manager

Domino's
Brooklyn, NY
05.2019 - 06.2021
  • Supervised daily operations and ensured efficient workflow in a fast-paced environment.
  • Trained and mentored staff to enhance team performance and service quality.
  • Oversaw customer service interactions to ensure satisfaction and resolve issues promptly.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations, including scheduling shifts and assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.

Lab Volunteer & Tutor

School for Classics HS
Brooklyn, NY
09.2016 - 07.2019
  • Tutored 4-5 immigrant students weekly in living environment topics to prepare them for Regents exams, resulting in improved test scores.
  • Organized recycling drives with 10 students and participated in Green Team projects to enhance sustainability practices.

Program Assistant

Gersh Park SYEP
Brooklyn, NY
07.2018 - 08.2018
  • Coordinated program activities and schedules for youth engagement initiatives.
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
  • Organized special events such as conferences, workshops, and training sessions for program participants.

Education

Human Resources - Bachelor of Science Business Administration

Western Governors University
4001 S 700 E #300, Millcreek, UT 84107
05.2026

High School Diploma -

The School for Classics HS
Brooklyn, NY
06.2019

Skills

  • Cash handling accuracy
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Google Sheets
  • Google Docs
  • Google Slides
  • SQL
  • Strong communication
  • Active listening
  • Food service establishment permit
  • Teamwork
  • Adaptability
  • High reliability
  • Customer service
  • Project management
  • Team building
  • Data entry
  • Conflict resolution
  • Employee training
  • Sales analysis
  • Sales and customer service
  • Sales and advertising support
  • Luxury service standards
  • Team collaboration
  • Scheduling coordination
  • Effective communication
  • Claims handling expertise
  • Sales meetings and orientations
  • Multi-tasking strength
  • Meeting deadlines

Activities

  • Member, CUNY Brooklyn College BSA Club.
  • Participant, STEM Matter NYC Research Symposium, 2017
  • Participant, World Science Festival events, including lab tours at CUNY Advanced Research Center, 2017
  • Member, SFC Green Team, 2017

Timeline

Sales Associate

Honda
02.2023 - 07.2025

Salesperson/Sales Associate

New Bangla Motors
09.2019 - 11.2022

Customer Service & Assistant Manager

Domino's
05.2019 - 06.2021

Program Assistant

Gersh Park SYEP
07.2018 - 08.2018

Lab Volunteer & Tutor

School for Classics HS
09.2016 - 07.2019

Human Resources - Bachelor of Science Business Administration

Western Governors University

High School Diploma -

The School for Classics HS

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