DaLundra Anderson
North Las Vegas,NV
Summary
Dynamic professional with extensive experience, excelling in customer relations and operational efficiency. Proven ability to lead teams, implement process improvements.
Overview
26
26
years of professional experience
Work History
City Letter Carrier/ 204B Supervisor
United States Postal Service, USPS
North Las Vegas, NV
04.2022 - Current
- Executed efficient mail delivery across designated routes, ensuring timely service to residents and businesses.
- Oversaw daily sorting and organization of incoming mail to ensure accurate distribution.
- Ensured adherence to safety protocols while operating postal delivery vehicles.
- Provided exceptional customer service by addressing inquiries and efficiently resolving issues.
- Oversaw management of over 75 carriers
Customer Service Supervisor
Saint Gobain Solar Gard
San Diego, CA
04.2007 - 02.2022
- Directed customer service team to uphold compliance with company standards and policies.
- Developed and executed comprehensive training programs to enhance staff performance.
- Implemented process improvements to optimize operational efficiency and reduce response times for customer inquiries.
- Analyzed customer feedback to identify trends and recommend actionable service enhancements.
- Oversaw management of over 50 customer calls daily.
Customer Service Warranty
Life Force International
San Diego, CA
04.2000 - 04.2007
- Spearheaded sales growth through implementation of strategic initiatives.
- Exhibited proficiency in thriving within both independent and collaborative team environments.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Directed warranty claims process to ensure timely and accurate documentation.
- Facilitated effective communication between customers and service departments to enhance issue resolution.
Education
No Degree - Computer And Information Systems
United Education Institute
San Diego, CA1996
High School Diploma -
Garfield High School
San Diego, CA1994
Skills
- Organizational skills
- Time management skills
- Attention to details
- Problem-solving skills
▪ SAP
▪ Communication skills
▪ Excellent Customer Relations
Skills
▪ Telephone Techniques
▪ 10 Key(by touch)Type 50 WPM
▪ Proficient with MS Office Suite
▪ Able to Multi-task and prioritize
▪ Computational Skills
▪ TACS/GEO/DMS
▪ BI –BEX Analyzer
▪ Salesforce
Timeline
City Letter Carrier/ 204B Supervisor
United States Postal Service, USPS
04.2022 - Current
Customer Service Supervisor
Saint Gobain Solar Gard
04.2007 - 02.2022
Customer Service Warranty
Life Force International
04.2000 - 04.2007
No Degree - Computer And Information Systems
United Education Institute
High School Diploma -
Garfield High School