Dalvon Lilly
Los Angeles
Summary
Dynamic professional with a strong background in hospitality. Known for effective communication and a collaborative work ethic, consistently contributing to team success and delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Torrance, CA
11.2025 - 04.2026
- Prepared high-quality espresso beverages following standard recipes and procedures.
- Maintained cleanliness of workstations and equipment to ensure compliance with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve daily sales goals and improve workflow efficiency.
- Adapted to fast-paced environment, maintaining composure during peak hours while ensuring quality service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Guest Services Supervisor
Wag Hotels
Los Angeles, CA
07.2021 - 10.2025
- Supervised guest services team to ensure exceptional customer experiences and operational efficiency.
- Trained staff on company policies, service standards, and effective communication techniques.
- Resolved guest issues promptly, enhancing satisfaction and loyalty through proactive problem-solving.
- Implemented process improvements that streamlined operations and increased overall service quality.
- Coordinated schedules and assignments to optimize workforce productivity during peak hours.
- Conducted performance evaluations to provide constructive feedback and support employee development.
- Collaborated with management to develop training materials that improved team knowledge and skills.
Education
High School Diploma -
Dymally
Los Angeles, CASkills
- Time management
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Decision-making
- Product upselling
- Friendly and outgoing
- Team player
- Problem-solving
Timeline
Barista
Starbucks
11.2025 - 04.2026
Guest Services Supervisor
Wag Hotels
07.2021 - 10.2025
High School Diploma -
Dymally