Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Dalyn James

Brooksville,FL

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Dicks Sporing Goods
11.2023 - Current
  • Resolved customer inquiries and complaints promptly, improving satisfaction rates through effective problem-solving techniques.
  • Collaborated with team members to maintain a clean and organized store environment, supporting safety standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier

Dollar Tree
05.2023 - 01.2024
  • Monitored inventory levels, restocking merchandise as needed to ensure availability.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

911 Telecommunicator Training

Hernando County Sheriff's Office
06.2022 - 09.2022
  • Responded efficiently to emergency calls, gathering critical information for dispatch.
  • Managed multi-line phone systems, ensuring prompt communication with first responders.
  • Maintained accurate records of incidents and communications in CAD software.
  • Assisted in training new telecommunicators on procedures and protocols.
  • Coordinated with law enforcement and emergency services for effective response strategies.

Cashier

Walmart
09.2019 - 05.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.

Education

No Degree - Criminology And Psychology

Saint Leo University
Saint Leo, FL
01-2028

High School Diploma -

Hernando High School
Brooksville, FL
06-2019

Skills

  • Work ethic and integrity
  • Customer service
  • Cash handling
  • Time management skills
  • Payment collection
  • Attention to detail
  • Multitasking and organization
  • Data entry
  • Honest and dependable
  • Problem-solving
  • Flexible and adaptable
  • Teamwork and collaboration

Certification

  • Certified Emergency Management Institute FEMA

Interests

  • Adventure Travel
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy helping others and giving back to the community
  • Watching crime shows/documentaries
  • Learning anything new
  • Critical thinking

Timeline

Cashier

Dicks Sporing Goods
11.2023 - Current

Cashier

Dollar Tree
05.2023 - 01.2024

911 Telecommunicator Training

Hernando County Sheriff's Office
06.2022 - 09.2022

Cashier

Walmart
09.2019 - 05.2022

No Degree - Criminology And Psychology

Saint Leo University

High School Diploma -

Hernando High School