Damain Grant
Queens,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The Frying Pan - Nyc
04.2023 - Current
- Served high customer volume groups of 200 plus patrons during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues by 18% year vs. year and maximizing profits.
Bartender/Server
CHELSEA BELL BAR & RESTURANT
06.2021 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Operations Manager
GARDAWORLD
02.2019 - 06.2021
- Supervised operations staff of 110 crewmembers and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency by 15% year vs. year.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated price and service with customers and vendors to decrease expenses by 5% and increase profit by 15% year vs. year.
Education
Associate of Science Degree - Criminal Justice
John Jay College of Criminal Justice (CUNY)
New York, NYKenisiology, Muscular & Skeletal Systems
Focus Personal Training Institute
New York, NY12.2023
Hypnotherapy
Hypnosis Motivation Institute
Tarzana, CA02.2023
Skills
- Clear and Effective Communication
- Food Service Management
- Maintaining Glassware Stock
- Mixology Techniques
- Engaging Customers
Certification
- Certified Clinical Hypnotherapist.
- CPR Certified (Expected Sep 2023).
- NASM Certified Personal Trainer (Expected Dec 2023).
Timeline
Bartender
The Frying Pan - Nyc
04.2023 - Current
Bartender/Server
CHELSEA BELL BAR & RESTURANT
06.2021 - 04.2023
Operations Manager
GARDAWORLD
02.2019 - 06.2021
Associate of Science Degree - Criminal Justice
John Jay College of Criminal Justice (CUNY)
Kenisiology, Muscular & Skeletal Systems
Focus Personal Training Institute
Hypnotherapy
Hypnosis Motivation Institute