Damalie Cisse
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Cashier
Taco Bell
Phoenix, AZ
09.2023 - 05.2024
- Counted money in cash drawers at the beginning of shifts to ensure the amount were correct.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Operated cash registers, credit card machines and other related equipment accurately.
- Processed payments, gave change and issued receipts for orders.
Customer Service Representative
Walmart
Fargo, ND
01.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Thrive Point High School
Avondale, AZ06-2024
Skills
- Customer service excellence
- Records Maintenance
- Payment Collection
- Written and verbal communication
- Time management skills
- Complex Problem-Solving
- Report Preparation
Timeline
Cashier
Taco Bell
09.2023 - 05.2024
Customer Service Representative
Walmart
01.2022 - 08.2023
High School Diploma -
Thrive Point High School