DAMANI MCFARLANE
Brooklyn
Summary
Self-motivated Shift Supervisor with experience managing a team of employees and ensuring successful shift operations. Demonstrated ability to handle crisis situations and maintain safety and security protocols. Skilled in proper staffing and clinical documentation. Maintained patient records ensuring confidentiality in accordance with HIPAA. Developed strong client relationships and provided exceptional patient care.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Midway Living
01.2024 - Current
- Conducted onboarding sessions to equip team members with operational.
- Responded to and resolved clients questions and concerns.
- Helped management meet standards of service and quality in daily operations.
- Resolved clients complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Supervisor, Residential Aide
CAMBA
08.2019 - 07.2022
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Assisted in developing individualized care plans tailored to meet each resident's unique needs
- Maintained accurate documentation of patient records including medical history, progress notes, incident reports and other relevant information
- Ensured the safety and well-being of all clients by monitoring vital signs, administering medications, providing companionship and support
Patient Engagement Community Outreach Intern
Saint Barnabas Hospital
01.2019 - 05.2019
- Provided customer service and responded to patient inquiries
- Maintained patient records ensuring confidentiality in accordance with HIPAA
- Ensured intake documentation was completed within 24 hours of arrival and provided clients with orientation to the facility
- Ensured living quarters are maintained according to DHS, FDNY and OTDA standards
- Documented and reported resident's behavioral and medical concerns
Education
Bachelor of Business Administration - Health Care Systems
Metropolitan College of New York
Skills
- Task Management
- Clinical Documentation
- Patient Care
- Crisis Situations
- Critical Thinking
Timeline
Shift Supervisor
Midway Living
01.2024 - Current
Shift Supervisor, Residential Aide
CAMBA
08.2019 - 07.2022
Patient Engagement Community Outreach Intern
Saint Barnabas Hospital
01.2019 - 05.2019
Bachelor of Business Administration - Health Care Systems
Metropolitan College of New York
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