Damante Maddox
Assistant Front-end Manager
Annapolis,MD
Overview
8
8
years of professional experience
Work History
Assistant Front End Manager
Giant Food
Annapolis, MD
03.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Desk Associate
Giant Food
Annapolis, MD
09.2019 - 02.2023
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Developed and maintained strong relations with customers to meet quality expectations.
Cashier
Giant Food Stores
Annapolis, MD
07.2017 - 08.2019
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Science - Computer Science
Bowie State University
Bowie, MD05-2023
Cybersecurity Education -
Cisco Networking Academy
Summary
Recent computer science graduate with a passion for cybersecurity, problem-solving, and network security seeking a role to be a junior cybersecurity analyst. Expert in managing high-stress situations and multitasking, I bring a blend of technical and interpersonal skills to exceed employer expectations. Passionate about leveraging technical and interpersonal skills to anticipate and address cybersecurity challenges, driving future advancements in the field.
Skills
- Programming languages: C, C
- Network security
- Data analysis
- Threat detection
- Installing virtual machines
- Customer service
- Staff training and development
- Problem-solving
- Effective time management
- Ability to manage multiple tasks
- Work effectively with others
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Front End Manager
Giant Food
03.2023 - Current
Customer Service Desk Associate
Giant Food
09.2019 - 02.2023
Cashier
Giant Food Stores
07.2017 - 08.2019
Bachelor of Science - Computer Science
Bowie State University
Cybersecurity Education -
Cisco Networking Academy
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