Damarcas Wallace
Memphis,TN
Summary
Conscientious Lifeguard/Swim Instructor with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Head Lifeguard
YMCA of Memphis & the Mid-South
Memphis, TN
11.2018 - Current
- Keep watch over swimmers to respond quickly to distress situations.
- Monitor behaviors for safety violations and took steps to prevent further violations.
- Observe sections of assigned water zone of responsibility.
- Promote team-building through communication, motivation, and cooperation
- Consistently comply with pool regulations and policies while encouraging staff to adhere to guidelines.
- Alert patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Patrol to identify anyone needing assistance and offered immediate care.
- Perform CPR on rescued individuals until paramedics' arrival to resuscitate and improve positive outcomes.
- Update logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Swim Instructor
YMCA of Memphis & the Mid-South
Memphis, TN
01.2019 - Current
- Coordinate and taught swimming lessons to children aged 3 years and older.
- Watch clients during exercises and assisted with exercises.
- Devise new programs and monitored client progress.
- Create fitness routines to motivate clients to remain in wellness programs.
- Manage issues and provided excellent customer service.
- Successfully complete training initiatives, increasing customer loyalty.
- Help people of different physical abilities meet fitness goals with customized classes.
Customer Service Representative
YMCA of Memphis & the Mid-South
Memphis, TN
06.2020 - Current
- Resolve concerns via phone, email, or in person.
Use telephones to reach out to customers and verify account information - Greet customers warmly and ascertain the reason of concern; Cancel or upgrade accounts
- Computer experience including web-based software.
- Assist with membership or additional services, refunds, or rescheduling services; take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about terms of membership and services provided.
- Act as the company gatekeeper. Suggest services and solutions based upon members' specific needs or requests.
Volunteered to Assist Information Technology Tech.
Raleigh Bartlett Meadows Elementary-SCS
Memphis, Tennessee
09.2016 - 01.2019
- Assisted with organizing repairs and replacement of components in computers, TV, tablet, projector, and other systems.
- Assisted with Identifying issues and resolved problems with hardware and software to improve experience.
- Assisted with disassembling computer systems to troubleshoot and resolve hardware issues.
- Upgraded laptops/desktops, improving speed and performance.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
High School Diploma -
Memphis Academy of Health Sciences High School
Memphis, TN01.2020
Skills
- First and CPR instruction
- Pool operations
- Safety training
- Group and individual instruction
- People skills
- Project planning
- Computer skills
- Friendly, positive attitude
- Relationship building
- Problem-solving abilities
Timeline
Customer Service Representative
YMCA of Memphis & the Mid-South
06.2020 - Current
Swim Instructor
YMCA of Memphis & the Mid-South
01.2019 - Current
Head Lifeguard
YMCA of Memphis & the Mid-South
11.2018 - Current
Volunteered to Assist Information Technology Tech.
Raleigh Bartlett Meadows Elementary-SCS
09.2016 - 01.2019
High School Diploma -
Memphis Academy of Health Sciences High School
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