Summary
Overview
Work History
Education
Skills
Timeline
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Damarco Kaigler

Detroit,MI

Summary

I am an experienced Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability in said business.

I have a five-year goal to attend Wayne State University, earning a Master's in business.

Besides the skills in customer service, I'm a Security-focused and diligent Guard skilled at protecting personnel and premises. Responding and acting appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert. Being attentive and vigilant at all times is one of the specialties I carry in said specific work field.

Overview

8
8
years of professional experience

Work History

Security Guard Officer

Prudential Securities
02.2016 - Current
  • Monitored employee activities, confirming compliance with building's regulations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Contacted law enforcement when need be
  • Checked and verified photo identification prior to granting facility access.

Customer Service Representative

HyVee Foods
Worthington , MN
07.2014 - 12.2015
  • Duties required were to maintain customer satisfaction with forward-thinking strategies that focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid long wait times.
  • Offered assistance to customers, paying attention to their needs or wants.
  • Assisted customers with special order requests and arranging merchandise pick-up.

Education

High School Diploma -

Martin Luther King High School
Detroit, MI
06.2014

Skills

  • Crisis Situations
  • Employee Screening
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Needs Assessment
  • Customer Data Confidentiality

Timeline

Security Guard Officer

Prudential Securities
02.2016 - Current

Customer Service Representative

HyVee Foods
07.2014 - 12.2015

High School Diploma -

Martin Luther King High School

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Damarco Kaigler