Da'Mari Johnson
San Francisco,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
St. Mary's Hospital, UCSF
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Medical Staff Coordinator/Administrative Coordinator
Dignity Health
03.2023 - 08.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Conducted primary source verifications such as background checks and board certifications
- Received and evaluated applications to look for missing and inaccurate information
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Established administrative work procedures to track staff's daily tasks
- Prepared records for site visits and file audits
Workplace Experience (Receptionist)
CBRE At Uber
06.2022 - 03.2023
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Offered hands-on assistance to customers, assessing needs and maintaining current customer relations and communications knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Medical and Dental Receptionist/Patient Access Coordinator
Health Right360
12.2020 - 12.2021
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Assisted patients in filling out check-in and payment paperwork
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
- Scheduled, rescheduled and handled cancelled medical appointments for patients
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
Teacher and Lead Camp Instructor
STEMful
12.2017 - 12.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Conferred with parents about student progress to boost family involvement and enhance student support
- Teaching classes for children between ages 4-10
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
- Established and enforced rules related to respect and personal responsibility in classroom
- Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth
Child and Youth Worker
Youth Worker Institute
06.2017 - 08.2017
- Provided key emotional support to special needs youth
- 5 week program to prepare for Afterschool work
Intern
Student Work Experience Program (SWEP)
06.2016 - 08.2016
- Filing important documents
- Assisting in keeping office organized
- Answering telephone
- Sending out mail and packages
- Organizing paperwork
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Completed clerical tasks such as filing, copying and distributing mail
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Restocked office supplies and retrieved files for staff
Intern
Girls 2000
06.2015 - 08.2015
- Supervise and interact with young girls ages 6 - 17
- Counsel young girls
- Arranging workshops for youth
- Assist in organizing kitchen, computer lab, and activity room
- Assist in serving youth breakfast, lunch and dinner
Intern
Boys & Girls Club
06.2014 - 08.2014
- Supervise and interact with youth ages 7- 14 during various program activities such as free time, snack/lunch, and art
- Assist in maintain cleanliness of gym, field, and specified program areas/classrooms
- Help Athletic Director with managing and organizing sports equipment
- Participated in mandatory SWEP orientations and workshops
Education
California Real Estate Salesperson License -
San Francisco, CAAssociate of Applied Science -
City College of San Francisco
San Francisco, CA06-2027
High School Diploma - undefined
Lincoln High School
San Francisco, CA06.2017
High School Diploma - undefined
Downtown High School
San Francisco, CA06.2017
Skills
- Telephone communication
- Schedule Coordination
- Administration skills
- Microsoft office programs
- Insurance Verification
- Customer Satisfaction
- Managing Operations and Efficiency
- Insurance credentialing processes
- Accreditation information management
- Administrative support
Timeline
Administrative Assistant
St. Mary's Hospital, UCSF
03.2024 - Current
Medical Staff Coordinator/Administrative Coordinator
Dignity Health
03.2023 - 08.2023
Workplace Experience (Receptionist)
CBRE At Uber
06.2022 - 03.2023
Medical and Dental Receptionist/Patient Access Coordinator
Health Right360
12.2020 - 12.2021
Teacher and Lead Camp Instructor
STEMful
12.2017 - 12.2020
Child and Youth Worker
Youth Worker Institute
06.2017 - 08.2017
Intern
Student Work Experience Program (SWEP)
06.2016 - 08.2016
Intern
Girls 2000
06.2015 - 08.2015
Intern
Boys & Girls Club
06.2014 - 08.2014
High School Diploma - undefined
Lincoln High School
High School Diploma - undefined
Downtown High School
California Real Estate Salesperson License -
Associate of Applied Science -
City College of San Francisco
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