Emily Morales
Fontana
Summary
Customer focused administrative and production coordinator with over 8 years of experience in logistics and office work. Fluent in English and Spanish, skilled at improving shipping accuracy and simplifying processes to make operations more reliable and help different teams work together.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Builders Fence Inc.
Fontana
11.2025 - 05.2026
- Ensured daily administration and customer transactions were organized and completed efficiently and accurately for smooth daily operations.
- Processed incoming customer orders, by handling and reconciling daily cash, check, and credit card transactions.
- Managed incoming calls and transferred to sales and management departments accordingly.
- Worked closely with warehouse, sales, and purchasing teams to efficiently fulfill daily workload.
- Invoiced completed orders on Acumatica while recording and updating any backorders.
- Generated unfilled order reports daily.
- Used FedEx and USP ship manager for all internal branch/corporate shipment requests.
- Used Geotab daily to provide customers with live updates and eta for their deliveries.
- Helped purchasing update daily inventory reports.
- Maintained employee and fleet record related paperwork and uploaded to online folders.
- Helped organize company lunches and events.
- Monitored inventory of office, bathroom, and lunchroom supplies and placed orders.
Production Coordinator
Quanex Building Products
Fontana
11.2021 - 10.2025
- Generated daily customer reports identifying products that are scheduled to ship for the day.
- Upkeep of all back orders excel reports/records.
- Provided main point of contact for customer questions, supplying information, taking, and processing orders and addressing complaints.
- Managed office inventory and worked with vendors to ensure the regular stock of supply, including PPE.
- Coordinated appointments, scheduled meetings, events.
- Compiled and maintained records of office business transactions and company records.
- Invoiced/Billed orders using the Oracle accounting software.
- Accurately distributed order labels for each customer and orders.
- Maintained paper/electric filing system of paperwork for all shipment documents.
- Created shipping documents for both parcel and freight shipments.
Shipping Coordinator
Dwk Corp
Ontario
10.2020 - 05.2021
- Generated sales orders, commercial Invoices, packing slips, and shipment documents (Bill of ladings).
- Scheduled daily domestic and international outbound shipments with Coordinated most cost-effective means to ship freight within expected requirements and customer needs.
- Submitted carrier damage/shortage claims.
- Served as a direct point of contact for customer support for any shipment related questions or concerns.
- Upkeep weekly transport freight and carrier bills.
- Scanned and maintained files for all truck orders and walk ins.
- Generated Excel reports for inventory checks as well as double checks for final order counts.
- Served as a support system to shipping supervisors and sales department.
- Ensured all shipments were shipped accurately to expected deadlines.
Education
Associates of Biology - Medical Assisting
Platt College
Ontario, CA01-2018
Skills
- Order processing
- Invoicing
- Payment processing
- FedEx shipping labels
- E-commerce order fulfillment
- Acumatica
- Oracle
- SAP
- Data entry
- Customer service
- Telephone communication
- Attention to detail
- Time management
- Quick Books
- Claim disputes resolution
- Retail regulations
- Microsoft Office
Timeline
Administrative Assistant
Builders Fence Inc.
11.2025 - 05.2026
Production Coordinator
Quanex Building Products
11.2021 - 10.2025
Shipping Coordinator
Dwk Corp
10.2020 - 05.2021
Associates of Biology - Medical Assisting
Platt College