Damari Verdugo
Phoenix,AZ
Summary
Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections
Goodyear, AZ
04.2022 - Current
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of assigned areas for contraband and safety hazards.
- Enforced facility rules and regulations to ensure compliance among inmates.
- Responded to emergencies promptly, utilizing crisis intervention techniques as needed.
- Documented incidents and maintained accurate records in compliance with policies.
- Trained new officers on operational procedures and safety protocols effectively.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Back Office Clerk
Affiliated Southwest Surgeons
Phoenix, AZ
01.2022 - 04.2022
- Processed patient documentation for surgical appointments and procedures.
- Managed medical records ensuring accuracy and confidentiality compliance.
- Communicated with patients regarding appointment details and required paperwork.
- Collaborated with team members to streamline administrative workflows efficiently.
- Entered data into accounting software systems accurately and efficiently.
- Answered incoming calls from customers regarding account inquiries or complaints.
Office Administrative Assistant
VEMA
Phoenix, AZ
03.2021 - 01.2022
- Organized files and maintained document management systems for easy access.
- Supported team members by providing administrative assistance on various projects.
- Organized and maintained filing systems, both paper and electronic.
- Obtained scanned records and uploaded to database.
- Provided support to other departments by completing clerical tasks as needed.
Education
Criminal Justice
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Crisis intervention
- Incident documentation
- Safety inspections
- Conflict de-escalation
- Inmate supervision
- Security management
- Compliance enforcement
- Time management
- Weapons training
- Record keeping
- Stress tolerance
- Observation
- First aid and CPR certified
- Correctional facility procedures
- Crisis intervention training
- Radio communication
- De-escalation techniques
Languages
Spanish
Native/ Bilingual
Timeline
Correctional Officer
Arizona Department of Corrections
04.2022 - Current
Back Office Clerk
Affiliated Southwest Surgeons
01.2022 - 04.2022
Office Administrative Assistant
VEMA
03.2021 - 01.2022
Criminal Justice
Maricopa Community Colleges, Glendale Community College
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