Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Grifols Biomat USA
Orlando, FL
03.2020 - 08.2025
Performed venipuncture and monitored the plasmapheresis process to aid in the collection of quality plasma, and to ensure donor safety and satisfaction throughout the donation process. Conducted donor medical screenings to determine donation eligibility. And processed plasma pooling bottles by acquiring, packing, and shipping the necessary samples for testing.
Helped new hires achieve the necessary skills needed to carry out their job duties by providing detailed training on SOPs and good customer service.
Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Sales Representative
DialAmerica
Orlando, FL
09.2019 - 02.2020
Demonstrated negotiation and persuasive skills in order to achieve sales targets in satellite radio subscriptions.
Prepared and delivered appropriate presentations on products and services.
Lab Technician
University of Florida
Gainesville, FL
09.2016 - 02.2019
Helped prepare solutions and set up the necessary lab equipment needed for experiments for both BSC2010 and BSC2011.
Conducted daily laboratory maintenance, including cleaning and organizing.
Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
Data Entry Assistant
Pom Mri And Imaging Centers
Plantation, Florida
01.2015 - 06.2015
Handled patients' information with confidentiality and care under the HIPAA Privacy Rule.
Entered customer and account data into database systems, ensuring accuracy of information.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL
12-2025
Bachelor of Arts - Anthropology
University of Florida
Gainesville, FL
05-2019
Skills
Laboratory procedures
Team collaboration
Customer service
Equipment maintenance
Delegation
Employee training
Quality assurance
Operations management
Verbal and written communication
Conflict resolution
Time management abilities
Staff scheduling
Affiliations
Helped create choreography for the Fashion X-Clusive Modeling Troupe under the Black Student Union at UF.
I was the historian for the Caribbean Student Association. This position required me to be responsible for documenting any and all events that CaribSA partook in.
As part of the official dance team for the Caribbean Student Association, I used dance as a way to express the different cultures that represent the Caribbean.
Accomplishments
Certificate of Achievement as a means to recognize my outstanding performance as a phlebotomist in February 2022.
Productivity Award winner in February 2024 to recognize the consistency of me obtaining the top spot for completing tasks within a timely and efficient manner.
Certification
Heart Saver CPR AED Certification obtained from the Heart Saver Institute April 2025-April 2027
Computer Program Skills
Proficient in Microsoft Word, PowerPoint, and Excel.