Damario Shawnwan Haynes
Fulfillment Center Associate
Grand Blanc,MI
Summary
Proficient in industry protocols and known for providing excellent guidance and leadership. Committed to punctuality and dedicated to continuous learning in the field of IT.
Developed skills in coordinating teams and managing schedules within facility operations environment, seeking to transition into new field. Expertise in ensuring safety and maintenance standards, along with effective resource allocation. Looking to apply these transferrable skills to new professional challenge.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Fulfillment Associate
Amazon
12.2024 - Current
- Followed safety protocols to minimize workplace accidents.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Minimized bruising or other damages to the produce during the picking process, preserving its freshness upon delivery.
- Reduced item discrepancies by diligently conducting accurate inventory counts and reporting any inconsistencies.
- Supported warehouse operations by participating in cross-functional tasks such as receiving shipments, unloading trucks, and preparing outgoing orders for delivery.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Facility Operations
Oakland Schools Technical Center
03.2022 - 11.2024
- Trained and guided team members to maintain high productivity and performance metrics
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets
- Checked in and stocked inventory throughout facility
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Supported facility operations through regular inspection, maintenance, and upkeep of equipment used in daily tasks.
- Enhanced facility operations by maintaining clean, safe, and organized living spaces.
Custodian
DSquared Facilities Management
04.2020 - 07.2023
- Cleans and polishes furniture and fixtures
- Manages inventory of cleaning supplies
- Scrubs, sanitizes and supplies restroom facilities
- Dusts furniture, walls, and equipment
- Notifies managers regarding need for repairs or additions to building operating systems
- Empty trash, sweep, and mop floors
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Reported vandalism or other damage to property to supervisor
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
- Checked in and stocked inventory throughout facility.
- Cleaned equipment and machinery to maintain in optimum working condition.
Head Custodian
Aaron Companies
04.2020 - 10.2020
- Kept building and property in clean and orderly condition
- Performed routine maintenance activities
- Performed heavy cleaning duties
- Swept, mopped, scrubbed, and vacuumed floors
- Gathered and empties trash
- Scrub, sanitize, and supply restroom facilities
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Reported vandalism or other damage to property to supervisor
- Kept building spaces premises clean inside and outside
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
General Employee
General Motors
08.2019 - 04.2020
- Maintain, troubleshoot, and perform tasks on all equipment in the assigned workspace
- Operate warehouse equipment in connection with the receipt; storage and shipping of parts (sit down/stand up fork truck, driving trucks, order selector)
- First responder support of production tooling and/or assembly environment
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Performed hand-finishing of final products after assembling component parts for items
- Identified machinery malfunctions by performing troubleshooting tasks
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
Telecom Engineer
Complete Interactive Technologies
07.2018 - 03.2019
- Evaluated requirements to determine whether internal or other operating systems were more appropriate
- Installing, maintaining, testing, and repairing circuits and equipment
- Documented networks by labeling and routing equipment and cables and recording configuration diagrams and specifications
- Managed user access
- Conducted project planning cost analysis, and vendor comparison
- Installed security and network hardware
- Ordered equipment and wiring, adhered to budgets, and documented system components
- Reached clients how to use systems and equipment
- Performs technical, operational, and training support to computer users either by telephone or onsite
- Installs, tracks, tests, repairs, and troubleshoots networked personal computers, laptops and tablets, printers, and other peripherals
- Updated software and firmware with latest patches
- Reviewed and tested installations for compliance with quality control standards
- Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
- Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
Technology Support Specialist
Baker College of Flint
03.2016 - 07.2018
- Resolved client inquiries and issues promptly; communicated closure effectively through email and phone communications
- Adding and terminating accounts
- Utilization of Microsoft Office
- Monitored email spamming, ran scans for system efficiency
- Documented and recorded all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues
- Managed open calls by identifying and prioritizing issues according to published policies utilizing call center priorities
- Escalated customers to senior team members or department members if situation is beyond ability and additional assistance is needed
- Utilized ticketing system to diagnose and resolve issue promptly
- Utilized good customer service to end-users regarding password resets and technical assistance
- Performs hardware and software diagnostics, coordinates needed repairs
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Secured sensitive information by implementing robust cybersecurity protocols that thwarted potential breaches and protected company assets.
- Facilitated data migration projects successfully by planning meticulously and coordinating closely with relevant personnel throughout the process.
Janitor/ Maintenance
Medstar Ambulance
03.2015 - 09.2016
- Followed all security and workers' rules and regulations
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met
- Observed precautions required to protect college and student property and report damage, theft, and found articles to supervisors
- Replaced light bulbs, wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Supervised supplies in inventory and submitted reorder requests
- Maintained floor cleaning and waxing equipment
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Housekeeper/Maintenance
Baker College
10.2013 - 03.2016
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met
- Replaced light bulbs, wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Adhered to professional house cleaning checklist
- Operated electronic backpack vacuums and floor sweepers
- Dusted picture frames and wall hangings with cloth
- Disposed of trash and recyclables each day to avoid waste buildup
- Kept building entryway glass clean and polished for professional presentation
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
Facility Service Associate/Cashier
Lowes
06.2012 - 10.2014
- Responsible for quick efficient check out of customers, operating cash register, processing customer payments, bagging customer goods
- Assisted customers in selection, demonstration, and purchases of products including special orders
- Used scrubber to clean floors, janitorial duties, responsible for store cleanliness, order store parts and cleaning supplies, IT support, and hardware troubleshooting
- Performed basic preventative maintenance on store equipment as needed, emptied all garbage containers, and dispose of properly
- Touched up paint and swept floors as needed
- Identified repair needs and major maintenance concerns, and escalated issues to management
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Responded immediately to calls from personnel to clean up spills and wet floors
- Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members.
Education
Associate of Applied Science - Applied Science
Daymar College
Louisville, KY 09.2008 - 09.2010
Skills
Customer Service
Self-Motivated
Adaptability
Interpersonal Skills
Organizational Skills
Light Maintenance
Manage Multiple Priorities
Problem-Solving
Team Builder
Help Desk
Technical Support
Custodial Experience
Troubleshooting
Reliability
Active Listening
Attention to Detail
Management & leadership skills
Timeline
Fulfillment Associate
Amazon
12.2024 - Current
Facility Operations
Oakland Schools Technical Center
03.2022 - 11.2024
Custodian
DSquared Facilities Management
04.2020 - 07.2023
Head Custodian
Aaron Companies
04.2020 - 10.2020
General Employee
General Motors
08.2019 - 04.2020
Telecom Engineer
Complete Interactive Technologies
07.2018 - 03.2019
Technology Support Specialist
Baker College of Flint
03.2016 - 07.2018
Janitor/ Maintenance
Medstar Ambulance
03.2015 - 09.2016
Housekeeper/Maintenance
Baker College
10.2013 - 03.2016
Facility Service Associate/Cashier
Lowes
06.2012 - 10.2014
Associate of Applied Science - Applied Science
Daymar College
09.2008 - 09.2010