Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAMARION INGRAM

Edmond,OK

Overview

8
8
years of professional experience
1
1
Certification

Work History

MORTGAGE SERVICER II

MidFirst Bank
03.2023 - Current
  • Manage inbound/outbound calls for mortgage inquiries, ensuring compliance with regulations
  • Resolve escalated issues, enhancing customer satisfaction and retention
  • Utilize strong communication skills to navigate complex regulatory environments
  • Implement effective problem-solving strategies for challenging mortgage cases
  • Contribute to improved loan payment processing efficiency

CALL CENTER AGENT

Costco Wholesale Corp
08.2022 - 03.2023
  • Consistently meet call-time and quality benchmarks, ensuring efficiency
  • Continuously expand product knowledge to boost service quality
  • Resolve customer issues, contributing to improved service ratings

MEMBER SERVICE REPRESENTATIVE INTERNSHIP

Use Federal Credit Union
05.2022 - 07.2022
  • Resolved member issues by explaining forms and processes, enhancing service satisfaction
  • Supported team by mastering internal systems, ensuring seamless customer service
  • Acquired product knowledge to address diverse member inquiries effectively
  • Educated members on account corrections, leading to improved account accuracy

SUITE ATTENDANT

Cowboy Dining
08.2021 - 12.2021
  • Meticulously maintained suite cleanliness and organization, ensuring a pristine environment for guests' comfort and enjoyment
  • Thrived in a high-energy setting, ensuring seamless service and guest satisfaction

CONCIERGE

Chalk Sports Bar
08.2019 - 08.2021
  • Utilized conflict resolution techniques to maintain a positive environment
  • Enhanced team collaboration to improve service efficiency and guest experiences
  • Demonstrated adaptability in a fast-paced atmosphere, driving customer loyalty

SHIFT MEMBER

Braum's Ice Cream & Dairy Store
05.2017 - 08.2019
  • Ensured timely production of high-quality products, enhancing customer satisfaction
  • Organized and maintained a hazard-free work area, improving safety standards
  • Collaborated with team to streamline processes, boosting efficiency in operations

Education

Bachelor's Degree - MANAGEMENT INFORMATION SYSTEMS

University of Central Oklahoma
Edmond, OK

High School Diploma -

Edmond Memorial High School
Edmond, OK
05.2021

ADMINISTRATIVE ASSISTANCE AND SECRETARIAL SCIENCE

Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK
05.2021

Skills

  • Excel
  • POS Systems
  • Data Entry
  • Quality Assurance
  • Customer Service
  • Conflict Resolution
  • Time Management
  • Adaptability
  • Process Improvement
  • Strategic Planning

Certification

MS Word

MS Excel


Timeline

MORTGAGE SERVICER II

MidFirst Bank
03.2023 - Current

CALL CENTER AGENT

Costco Wholesale Corp
08.2022 - 03.2023

MEMBER SERVICE REPRESENTATIVE INTERNSHIP

Use Federal Credit Union
05.2022 - 07.2022

SUITE ATTENDANT

Cowboy Dining
08.2021 - 12.2021

CONCIERGE

Chalk Sports Bar
08.2019 - 08.2021

SHIFT MEMBER

Braum's Ice Cream & Dairy Store
05.2017 - 08.2019

Bachelor's Degree - MANAGEMENT INFORMATION SYSTEMS

University of Central Oklahoma

High School Diploma -

Edmond Memorial High School

ADMINISTRATIVE ASSISTANCE AND SECRETARIAL SCIENCE

Francis Tuttle Technology Center - Rockwell

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