DAMARION INGRAM
Edmond,OK
Overview
8
8
years of professional experience
1
1
Certification
Work History
MORTGAGE SERVICER II
MidFirst Bank
03.2023 - Current
- Manage inbound/outbound calls for mortgage inquiries, ensuring compliance with regulations
- Resolve escalated issues, enhancing customer satisfaction and retention
- Utilize strong communication skills to navigate complex regulatory environments
- Implement effective problem-solving strategies for challenging mortgage cases
- Contribute to improved loan payment processing efficiency
CALL CENTER AGENT
Costco Wholesale Corp
08.2022 - 03.2023
- Consistently meet call-time and quality benchmarks, ensuring efficiency
- Continuously expand product knowledge to boost service quality
- Resolve customer issues, contributing to improved service ratings
MEMBER SERVICE REPRESENTATIVE INTERNSHIP
Use Federal Credit Union
05.2022 - 07.2022
- Resolved member issues by explaining forms and processes, enhancing service satisfaction
- Supported team by mastering internal systems, ensuring seamless customer service
- Acquired product knowledge to address diverse member inquiries effectively
- Educated members on account corrections, leading to improved account accuracy
SUITE ATTENDANT
Cowboy Dining
08.2021 - 12.2021
- Meticulously maintained suite cleanliness and organization, ensuring a pristine environment for guests' comfort and enjoyment
- Thrived in a high-energy setting, ensuring seamless service and guest satisfaction
CONCIERGE
Chalk Sports Bar
08.2019 - 08.2021
- Utilized conflict resolution techniques to maintain a positive environment
- Enhanced team collaboration to improve service efficiency and guest experiences
- Demonstrated adaptability in a fast-paced atmosphere, driving customer loyalty
SHIFT MEMBER
Braum's Ice Cream & Dairy Store
05.2017 - 08.2019
- Ensured timely production of high-quality products, enhancing customer satisfaction
- Organized and maintained a hazard-free work area, improving safety standards
- Collaborated with team to streamline processes, boosting efficiency in operations
Education
Bachelor's Degree - MANAGEMENT INFORMATION SYSTEMS
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Edmond Memorial High School
Edmond, OK05.2021
ADMINISTRATIVE ASSISTANCE AND SECRETARIAL SCIENCE
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK05.2021
Skills
- Excel
- POS Systems
- Data Entry
- Quality Assurance
- Customer Service
- Conflict Resolution
- Time Management
- Adaptability
- Process Improvement
- Strategic Planning
Certification
MS Word
MS Excel
Timeline
MORTGAGE SERVICER II
MidFirst Bank
03.2023 - Current
CALL CENTER AGENT
Costco Wholesale Corp
08.2022 - 03.2023
MEMBER SERVICE REPRESENTATIVE INTERNSHIP
Use Federal Credit Union
05.2022 - 07.2022
SUITE ATTENDANT
Cowboy Dining
08.2021 - 12.2021
CONCIERGE
Chalk Sports Bar
08.2019 - 08.2021
SHIFT MEMBER
Braum's Ice Cream & Dairy Store
05.2017 - 08.2019
Bachelor's Degree - MANAGEMENT INFORMATION SYSTEMS
University of Central Oklahoma
High School Diploma -
Edmond Memorial High School
ADMINISTRATIVE ASSISTANCE AND SECRETARIAL SCIENCE
Francis Tuttle Technology Center - Rockwell