Damaris Avila
Summary
Proven leader and effective communicator, adept in customer engagement and problem-solving, with notable achievements at The NOW Massage South Bay. Excelled in team leadership and customer service, enhancing guest experiences and fostering positive work environments. Skilled in Microsoft Outlook and administrative support, demonstrating critical thinking and a results-driven approach to challenges.
Overview
3
3
years of professional experience
Work History
Lead Experience Guide
The NOW Massage South Bay
08.2022 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Managed and motivated employees to be productive and engaged in work.
Restaurant Team Member
Jack In The Box
08.2021 - 10.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Education
Bachelor of Arts - Political Science
California State University - Los Angeles
Los Angeles, CA05.2024
High School Diploma -
Alliance Judy Ivie Burton Technology Academy High School
Los Angeles, CA06.2020
Skills
- Training and mentoring
- Customer Engagement
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Microsoft Outlook
- Appointment Scheduling
- Administrative Support
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Experience Guide
The NOW Massage South Bay
08.2022 - Current
Restaurant Team Member
Jack In The Box
08.2021 - 10.2022
Bachelor of Arts - Political Science
California State University - Los Angeles
High School Diploma -
Alliance Judy Ivie Burton Technology Academy High School