Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Damaris Bravo

Orlando,FL
Damaris Bravo

Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Seasoned Front Desk professional offering 10 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.

Overview

12
years of professional experience

Work History

Blue Harmony Spa
Orlando, FL

Lead Spa Coordinator
04.2024 - Current

Job overview

  • Coordinated daily operations and scheduling for spa services, enhancing client experience and service efficiency.
  • Developed and implemented staff training programs, improving team performance and service delivery standards.
  • Oversaw inventory management, ensuring optimal stock levels of products and supplies for spa services.
  • Fostered positive client relationships through effective communication, resolving issues to enhance satisfaction rates.
  • Analyzed customer feedback to identify areas for service improvement, driving strategic enhancements in offerings.
  • Collaborated with management on marketing initiatives, increasing client engagement through targeted promotions and events.
  • Evaluated and adjusted staffing levels as needed to accommodate fluctuations in demand while minimizing labor costs.
  • Oversaw daily operations, maintaining a clean and professional environment for guests and staff alike.
  • Resolved guest concerns promptly and professionally, promoting positive customer relations.
  • Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
  • Enhanced customer experience by providing personalized spa treatments and recommendations.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Led spa tours for new members to familiarize guests with services provided.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.

Marriott
Orlando, Florida

Front Desk Supervisor
10.2018 - Current

Job overview

  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Best Western
Orlando, Florida

Front Desk Agent
09.2017 - 10.2018

Job overview

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.

Westgate Resorts
Orlando, Florida

Assistant Manager
01.2014 - 12.2017

Job overview

  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

Hilton Grand Vacations
Orlando, Florida

Reservation Specialist
03.2017 - 09.2017

Job overview

  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

Academy of Professional Careers - Winter Park
Winter Park, FL

Associate of Arts from Cosmetology
05-2006

University Overview

  • Completed professional development in Cosmetology

Skills

  • Word processing
  • Cash control
  • System updates
  • Conference and meeting planning
  • Safety and Security
  • Team Leadership
  • Training and Development
  • Decision-Making Abilities
  • Effective Planning
  • Problem-solving skills
  • Team Building
  • Guest services
  • Administrative support
  • Oral and written communications

Timeline

Lead Spa Coordinator
Blue Harmony Spa
04.2024 - Current
Front Desk Supervisor
Marriott
10.2018 - Current
Front Desk Agent
Best Western
09.2017 - 10.2018
Reservation Specialist
Hilton Grand Vacations
03.2017 - 09.2017
Assistant Manager
Westgate Resorts
01.2014 - 12.2017
Academy of Professional Careers - Winter Park
Associate of Arts from Cosmetology

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Damaris Bravo