Damaris Cardona
Providence,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
7
7
years of professional experience
Work History
Property Manager Liason
Danny’s Appliance
Providence, RI
09.2021 - Current
- Maintained accurate records of all property transactions, including maintenance requests.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, products, payment policies and security standards.
- Kept detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
Expeditor/Customer Service Representative
Bernardo manufacturing
East Providence
12.2017 - 09.2021
- Created and processed purchase orders.
- Documented conversations with customers to track requests, problems and solutions.
- Kept customer account information to assess current issues and determine potential solutions
- Escalated customer concerns and inventory requirements to supervisors.
- Inspected incoming and outgoing materials for accuracy and quality. Taking note of functionality, appearance and other specifications.
Education
GED -
Central Falls Highschool
Central Falls, RISkills
- Fluent in English and Spanish
- Proficient computer skills in smart service, excel, word documents, Epass
- Team player
- Sales and customer service
Timeline
Property Manager Liason
Danny’s Appliance
09.2021 - Current
Expeditor/Customer Service Representative
Bernardo manufacturing
12.2017 - 09.2021
GED -
Central Falls Highschool