Damaris Casas

• Prepared and served meals in accordance with nutrition guidelines.
• Ensured cleanliness and organization of kitchen and dining areas to promote a safe dining environment.
• Ensured correct money handling to maintain financial integrity.
• Delivered exceptional customer service to children and adults, fostering positive dining experiences.
• Monitored food temperatures to ensure compliance with health standards, contributing to quality control.
• Greeted customers and provided excellent customer service.
• Resolved customer complaints promptly in a professional manner.
• Operated cash register and handled payments from customers accurately.
• Resolved customer complaints in a friendly manner while upholding company policies.
• Performed opening and closing duties including cleaning and preparing for next shift.
• Checked expiration dates on products to ensure quality control.

• Coordinated office communications, ensuring accurate records for efficient information flow.
• Assisted in preparing reports and documentation for internal use.
• Organized travel arrangements for staff and visitors effectively.
• Implemented filing systems to enhance document retrieval efficiency.
• Handled incoming inquiries with professionalism and courtesy.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Greeted visitors and directed to appropriate location or person.
• Ordered supplies and tracked inventory levels.
• Managed calendar reminders for upcoming deadlines or events associated with the office.
• Organized executive calendars, scheduling meetings and travel arrangements to optimize time management.
• Updated contact lists on a regular basis; created new contacts as needed.
• Sent and distributed mail.
• Produced and distributed memos, newsletters, and other forms of communication.
• Operated office equipment such as photocopiers, scanners, and fax machines.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Sorted and distributed incoming faxes, letters and emails for office distribution.

* Handled high call volumes, ensuring consistent customer satisfaction and service quality.

• Answered customer inquiries and provided accurate information regarding products and services.
• Maintained knowledge of products and services to provide accurate information.
• Educated customers on product features and promotions effectively.
• Offered resolutions to de-escalate calls and solve customer issues.
• Utilized software tools to efficiently track calls, manage schedules, and document issues.

Maintained strong call control and quickly worked through scripts to address problems.

• Completed training sessions to stay informed on industry practices and company policies.