Damaris Chavez
Fresno,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Bartender
Tower Sports Club
Fresno, CALIFORNIA
04.2024 - Current
- Monitored guest's alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Server
Batter Up
Fresno, CALIFORNIA
06.2021 - Current
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
Kockys Bar and Grill
Fresno, CALIFORNIA
05.2023 - 11.2023
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
Take-Out Server
Pismos Coastal Grill
Fresno
04.2022 - 04.2023
- Assisted other servers in setting up catering trays for large parties or events.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Assisted customers with menu items, answered questions, and made recommendations when asked.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
- Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
- Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Called customers when their orders were ready for pickup or delivery.
- Educated customers about loyalty programs and promotions to enhance sales.
- Monitored inventory levels of take-out supplies and reported needs to management.
- Trained new staff on take-out service protocols and customer service excellence.
- Used proper cleaning supplies and methods to disinfect counters where raw meat and fish had been prepared.
Server
Olive Garden Restaurant
Fresno, CALIFORNIA
06.2019 - 06.2021
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Sandwich Artist
Subway
Kerman
01.2018 - 02.2019
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Verified that prepared food met quality standards prior to serving it to customers.
- Greeted customers and provided product knowledge.
- Upsold additional items to increase store profits.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Replenished condiments and other supplies at front counter areas.
- Stocked shelves with products and supplies.
- Completed opening, closing and shift change tasks by following company guidelines.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
High School Diploma -
Enterprise
Kerman, CA06-2018
Skills
- Bilingual (spanish)
- Outgoing Personality
- Personable and friendly
- Multitasking
- Adaptability
- Time management abilities
- Reliability
- Excellent Communication
- Relationship Building
- Active Listening
Timeline
Bartender
Tower Sports Club
04.2024 - Current
Server
Kockys Bar and Grill
05.2023 - 11.2023
Take-Out Server
Pismos Coastal Grill
04.2022 - 04.2023
Server
Batter Up
06.2021 - Current
Server
Olive Garden Restaurant
06.2019 - 06.2021
Sandwich Artist
Subway
01.2018 - 02.2019
High School Diploma -
Enterprise