Damaris Deras

• Warmly welcome residents, prospective residents, visitors/guests, and vendors with a professional demeanor upon entry.

• Skillfully address residents' needs by promptly responding to inquiries via phone and email, managing resident packages and dry cleaning, coordinating amenity and restaurant reservations, and overseeing day-to-day operations to ensure seamless functionality and preempt potential issues.

• Monitor and maintain the cleanliness and organization of lobby, package room, common areas, and amenities spaces.

• Spearhead monthly pet events, and design monthly calendars and event flyers to enhance resident engagement.

• Managed sales and marketing activities for a property comprising 1222 apartment homes.

• Achieved high velocity sales, leasing over 450 apartment homes

• Reviewed monthly sales goals and revenue figures, collaborating with Property Manager to meet targets

• Oversaw applicant files, providing initial approval on all paperwork and verifications

• Updated and maintained accuracy of application tracking log, daily vacancy reports, and activity sheets using Yardi, lead2lease, and CRM

• Conducted training for new employees and completed onboarding for multiple properties

• Delivered exceptional customer service and ensured a safe and hygienic environment for clients and dogs.

• Communicated effectively with clients: greeted, provided updates on pet status, addressed inquiries, resolved issues, • conducted facility tours, and cultivated positive customer relationships.

• Managed front desk operations: promptly responded to phone calls and emails, scheduled reservations, created client accounts, generated accurate invoices, and processed payments.