Damaris Guzman
Las Vegas,NV
Summary
Learning & Development Specialist with experience designing and facilitating training programs, supporting employee development initiatives, and improving operational processes within a healthcare environment. Proven ability to lead onboarding and learning activities, coach employees, and develop standardized training resources. Recognized for creating a structured shadowing program that established a consistent framework for Learning & Development team observations and knowledge transfer. Strong background in customer service, healthcare operations, communication, and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Learning and Development Specialist
Nyu Langone
Las Vegas, NV
08.2025 - Current
- Facilitate New Hire Orientation and employee development initiatives.
- Developed and implemented a structured shadowing program for the Learning & Development team that became the standard framework for departmental shadowing experiences.
- Create training materials, learning resources, and process documentation to support employee success.
- Collaborate with leadership to identify training needs and improve learning outcomes.
- Support onboarding, coaching, and continuous development programs.
Clinical Affairs and Strategy
Nyu Langone
Las Vegas, NV
04.2022 - 08.2025
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Trained staff on operating procedures and company services.
Sales Associate
Fossil
Las Vegas, NV
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Disability Specialist
Centauri Health Solutions Inc - Human Arc
Cleveland , Ohio
10.2021 - 02.2022
- Conducted full claim investigations and reported updates and legal actions.
- Addressed average of 33 customer inquiries and complaints each week.
- Maintained confidentiality of patient records and health statuses.
Medical Assistant
Silver State Neurology
06.2015 – 04.2018 Subsequent
06.2020 - 10.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed a high volume of medical transcriptions within tight deadlines, prioritizing tasks efficiently to meet time-sensitive demands.
- Collaborated with physicians and other healthcare professionals to clarify unclear or inconsistent dictations, ensuring precise documentation.
- Assisted in transitioning from paper-based to digital medical records systems by accurately inputting existing data into electronic platforms.
I Ins Asst. III
Clifford O Findlay Middle School
Las Vegas, United States
08.2018 - 02.2021
- Communicated and helped problem solve issues with parents of students.
- Assisted in translating during counselor meetings and teacher encounters.
- Responsible of teaching small classes of students on clerical skills such as filing, customer service, mailing, etc.
Education
Associate of Applied Science - Deaf Studies
College of Southern Nevada
Las Vegas, NV2023
High School Diploma -
West Career & Technical Academy
Las Vegas, NV05-2015
Skills
- Training Facilitation
- Employee Coaching
- Project Coordination
- Adult Learning Principles
- Healthcare Operations
- Customer Service Excellence
- Call Center Operations
- Conflict Resolution
- EMR/EHR Documentation
- SharePoint
Timeline
Learning and Development Specialist
Nyu Langone
08.2025 - Current
Sales Associate
Fossil
10.2023 - 01.2024
Clinical Affairs and Strategy
Nyu Langone
04.2022 - 08.2025
Disability Specialist
Centauri Health Solutions Inc - Human Arc
10.2021 - 02.2022
Medical Assistant
Silver State Neurology
06.2020 - 10.2021
I Ins Asst. III
Clifford O Findlay Middle School
08.2018 - 02.2021
Associate of Applied Science - Deaf Studies
College of Southern Nevada
High School Diploma -
West Career & Technical Academy