Christina Chestnut
Smyrna,Georgia
Summary
Experienced learning facilitator with ten years of retail banking and credit union experience. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative training solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Learning & Development Specialist
Georgia United Credit Union
Duluth, GA
09.2019 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs and workshops.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Evaluated the effectiveness of training programs using various assessment tools, leading to continuous improvement efforts.
- Designed course materials and supported software implementation.
- Facilitated virtual, in-person and blended learning sessions.
- Created job aids and Quick Reference Guides to supplement instructor led and virtual training materials.
- Manage LMS: create/close training sessions, enroll/ withdraw learners, create\manage learning curriculums.
- Reduced errors in the execution of procedures by developing intuitive checklists and reference materials for staff use.
- Partnered with key stakeholders and SMEs to develop department procedures.
- Supported software implementation by participating in UAT development and script testing.
Officer, Learning Facilitator
PNC Bank
Dunwoody, GA
09.2015 - 06.2019
- Facilitated virtual, in-person and blended learning sessions.
- Used role play simulations, group discussions, and videos to instruct learners in a variety of ways.
- Monitored participant workflow and behaviors throughout training process.
- Administered performance observations to evaluate progress.
- Facilitated core classes: New Employee Orientation, Traditional Teller and Platform Training, Universal Teller and Platform Training, Consumer Lending, Business Banking and Sales Training.
- Partnered with Market Leadership and Loss Prevention to uncover performance/ training gaps.
- Used Cornerstone to enroll learners in training sessions.
- Completed internal training certification.
Skills
- Symitar-Jack Henry
- Training Needs Analysis
- Employee Coaching
- Training Facilitation
- Project Management
- Curriculum Design
Certification
- Project Management for Learning Professionals, Associate for Training Development
- Storyline 360, Yukon Learning
Timeline
Sr Learning & Development Specialist
Georgia United Credit Union
09.2019 - Current
Officer, Learning Facilitator
PNC Bank
09.2015 - 06.2019