Kelly Shiflett
Warrenton,VA
Summary
Highly motivated and skilled IT professional with extensive experience in Data management and administrative practices, including: Financial Data Management, Client Based Data building, and special projects management. Known for building strong client and consumer based relationships, demonstrating leadership, and excelling in fast-paced environments. A creative and innovative problem solver committed to Integrity and Professionalism. Currently hold an active US CIA SECRET Level clearance
Overview
23
23
years of professional experience
Work History
Special Accounts / Card Specialist
Northwest Federal Credit Union
Herndon
06.2022 - Current
- Monitor customer accounts for creditworthiness and ensure compliance federal and client guidelines
- Coordinate with multiple departments to ensure the accurate and concise processing of account applications and financial data
- Critical Operations Systems and platform Management
- Develop methods and process to maintain the accurate tracking and execution of business objectives and projected volumes
- Generate reports to assist senior leadership in determining future business goals and objectives
- Provide client based IT support.
IT Operator I
Northwest Federal Credit Union
01.2012 - 06.2022
- Operated mid-range computers and software applications, ensuring optimal performance
- Followed documentation for daily, monthly, and special operations procedures
- Monitored job processing via OpCon Symitar and performed data synchronization across Unix systems
- Conducted preventative maintenance, repair and backups of critical operational systems
- Resolved and escalated incidents, maintaining confidentiality and integrity of financial information.
Project Coordinator/ Logistics Professional
Northwest Federal Credit Union
03.2007 - 01.2012
- Managed vendor payments and coordinated supplies for all NW credit union branches
- Created and maintained equipment inventory databases
- Handled accounts payable invoices and balanced multiple petty cash accounts
- Process the receipt and logistics of freight managed vendor accounts.
Call Center Loan Assistant
Northwest Federal Credit Union
02.2006 - 03.2007
- Reviewed loan applications and ensured completeness before loan closing
- Maintained communication with account executives and managers
- Performed administrative tasks related to loan processing and document management.
Summer Program Courier
CIA, Northwest Federal Credit Union
08.2003 - 02.2006
- Monitored and sorted classified documents and mail
- Performed pick-up and delivery services, ensuring compliance with safety regulations
- Managed fleet vehicles and maintained records for management reports.
Summer Program Records Processing Clerk
Northwest Federal Credit Union
06.2001 - 08.2003
- Processed membership applications and scanned documents into the optical system
- Prepared files for transfer and conducted quality control inventories
- Operated imaging equipment and maintained detailed records of daily activities.
Education
AAS Degree -
Lord Fairfax Community College
Fairfax, VA05.2005
Skills
- Monitoring Software: OpCon/Jobtrac, Jack Henry, Symitar
- Databases & Hardware: Data Warehouse, Siemens Console, GMMS/CMMS, VMS, Linux, SQL, FTP, Xerox, HP
- Software: MS Office, Outlook, Word, Excel, PowerPoint, Windows 7/10, Internet, Intranet, Active Directory
- Core Competencies: Data Management, Report building Client Relationship Building, Payment Processing, Teamwork and Collaboration, Problem-Solving
Activities
Employee Activities Committee, 06/2014, 07/2016
Timeline
Special Accounts / Card Specialist
Northwest Federal Credit Union
06.2022 - Current
IT Operator I
Northwest Federal Credit Union
01.2012 - 06.2022
Project Coordinator/ Logistics Professional
Northwest Federal Credit Union
03.2007 - 01.2012
Call Center Loan Assistant
Northwest Federal Credit Union
02.2006 - 03.2007
Summer Program Courier
CIA, Northwest Federal Credit Union
08.2003 - 02.2006
Summer Program Records Processing Clerk
Northwest Federal Credit Union
06.2001 - 08.2003
AAS Degree -
Lord Fairfax Community College
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