Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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LaFaith Fisher

Dallas

Summary

QA Engineer with 3+ years of experience in quality and performance testing, specializing in manual testing (80%) and automation (20%). Skilled in various QA methodologies and the Software Development Life Cycle (SDLC). Extensive experience in banking and healthcare industries, with a strong ability to deploy, log, test, and resolve defects across mobile and desktop platforms. Proven track record of improving software quality and identifying issues effectively.

Overview

4
4
years of professional experience

Work History

Quality Assurance Engineer/Release Tester

Grow Financial FCU
06.2023 - 11.2024
  • Tested core banking systems (including Symitar/Jack Henry, and Opcon), ensuring the accuracy and reliability of banking functions such as member account management, loan processing, deposit handling, and transaction accuracy for over 200,000.
  • Led release testing for 30% major software deployments, ensuring 100% defect-free releases by verifying functionality, security, and performance across both development and production environments.
  • Executed end-to-end testing on the Participant Loan Project, optimizing loan processing workflows and reducing processing time by 15% and errors by 20%.
  • Validated financial transactions by ensuring that deposits, withdrawals, transfers, and loan repayments were accurately processed in Symitar, identifying discrepancies and ensuring seamless integration with third-party systems (payment processors, ATM/POS, etc.).
  • Conducted regulatory testing for reports like Reg D and HMDA, ensuring compliance with financial regulations and producing accurate, timely reports for federal and state requirements.
  • Reviewed and manipulated code in both Symitar and Opcon systems, running over 50 test cases to validate software functionality and ensure proper behavior across different system configurations.
  • Collaborated with a team of 5+ developers to troubleshoot issues, reviewing 100+ lines of code for code changes and updates, ensuring that development changes did not introduce defects into critical banking workflows.
  • Managed testing tasks and tracked progress using Azure DevOps, conducting code reviews and ensuring continuous delivery by leveraging DevOps pipelines for efficient release management.
  • Automated regression testing for core banking functions, improving test efficiency by 25% and ensuring that critical workflows such as loan servicing and deposit account management remained stable across software updates.
  • Performed system load and stress testing to assess performance under high transaction volumes, ensuring that Symitar could scale during peak times like end-of-month or year-end processing without degradation in performance.
  • Conducted data migration testing during system upgrades to ensure that member data (accounts, balances, loan records) transferred seamlessly between versions of the platform with no data loss.

Sr. Quality Assurance Analyst

Highmark-BlueCross BlueShield (Contract)
02.2022 - 12.2023
  • Ensured data accuracy and compliance for over 1.5 million members across multiple states, including North Dakota, Wyoming, and other BCBS affiliates.
  • Conducted quality assurance checks on demographic data using the PDM application, identifying and resolving discrepancies in over 100,000 member records annually.
  • Collaborated with cross-functional teams to address data issues, improving data integrity and achieving a 98% accuracy rate in demographic data processing.
  • Contributed to process improvements that reduced data validation time by 25%, enhancing operational efficiency and compliance with state-specific regulations.

Quality Assurance Manual Tester

J.P. Morgan Chase
03.2021 - 02.2022
  • Conducted manual quality assurance testing on over 5,000 auto refinance loan applications per month to ensure compliance with internal and regulatory standards.
  • Identified and documented discrepancies in loan data, reducing errors by 15% through thorough testing and collaboration with underwriting teams.
  • Executed test cases for system functionality and data accuracy, achieving a 99% defect-free rate in loan processing.
  • Streamlined QA processes, cutting testing time by 20% while maintaining high standards of quality and accuracy.

Education

Associate Of Applied Science - Cyber Security

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Vicksburg High School
Vicksburg, MS
05.2014

Skills

  • Core Banking Testing: Expertise in testing Symitar, Jack Henry, and Opcon for banking functions like loan processing, account management, and transactions
  • Manual & Automated Testing: Hands-on experience with manual testing (80%) and automated testing (20%) using Selenium, Cypress, and JUnit/TestNG
  • API & Integration Testing: Proficient in Postman and SoapUI for validating API functionality and integration with third-party systems
  • Performance & Load Testing: Skilled in using JMeter and LoadRunner for stress and performance testing of core banking systems
  • Compliance & Regulatory Testing: Experience in testing Reg D, HMDA, and other regulatory reports to ensure compliance
  • Defect Tracking & Issue Management: Proficient in Azure DevOps, Jira, and Bugzilla for defect tracking and project management
  • Continuous Integration (CI/CD): Familiar with Jenkins, Azure DevOps pipelines to integrate automated tests for continuous delivery
  • Test Case Design & Execution: Strong in writing, executing, and reviewing test cases to ensure system functionality and data accuracy
  • Cross-Platform & Mobile Testing: Experience with Appium and BrowserStack for mobile testing (iOS/Android) and cross-platform validation

Additional Information

Tools & Technologies
  • Test Automation: Selenium, Cypress, JUnit, TestNG, Appium
  • API Testing: Postman, SoapUI
  • Performance Testing: JMeter, LoadRunner
  • CI/CD & Version Control: Jenkins, Azure DevOps, Git
  • Test Management: Jira, Bugzilla, Azure DevOps
  • Databases: SQL, Oracle, MySQL

Timeline

Quality Assurance Engineer/Release Tester

Grow Financial FCU
06.2023 - 11.2024

Sr. Quality Assurance Analyst

Highmark-BlueCross BlueShield (Contract)
02.2022 - 12.2023

Quality Assurance Manual Tester

J.P. Morgan Chase
03.2021 - 02.2022

Associate Of Applied Science - Cyber Security

Southern New Hampshire University

High School Diploma -

Vicksburg High School

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