Damaris Martinez
Washington,DC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk Receptionist position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Patient Registration Clerk
Unity Health Care - Brentwood Health Center
01.2021 - Current
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Scheduled 20+ daily appointments using computerized calendars.
Front Desk Receptionist
Adventure Dental And Orthodontist
02.2020 - 12.2020
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled client appointments for staff teams.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments.
Education
High School Diploma -
E.L. Haynes Public Charter School
4501 KANAS AVE NW06.2018
Skills
- Strong Organization
- Eligibility Determination
- Payment Collection
- Appointment Scheduling
- Friendly, Positive Attitude
- Team Management
- Fluent in spanish
- Patient Relations
- Insurance Verification
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Patient Registration Clerk
Unity Health Care - Brentwood Health Center
01.2021 - Current
Front Desk Receptionist
Adventure Dental And Orthodontist
02.2020 - 12.2020
High School Diploma -
E.L. Haynes Public Charter School
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