Ashley Ulloa
Lehigh Acres,FL
Summary
Experienced Patient Registration Clerk with background in fast-paced hospital environments. Skills include patient intake, insurance verification, data entry and appointment scheduling. Displayed strengths in maintaining patient confidentiality, adapting to various medical software programs and delivering high-quality customer service. Demonstrated impact through contribution to efficient workflow management and improved patient satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Registration Clerk
Lehigh Regional Medical Center
Lehigh Acres, FL
08.2024 - Current
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Greeted and registered patients in a courteous and professional manner.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Scanned documents into electronic health record systems as needed.
- Participated in training sessions related to new software applications.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Ensured accuracy of demographic data.
- Created reports detailing all incoming calls received during the day.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided training and coaching to new PBX operators.
Shift Leader
SUBWAY®Restaurants
Lehigh Acres, FL
01.2023 - 12.2023
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Checked orders for quality and completeness.
- Implemented strategies to increase sales and improve service quality.
- Monitored employee performance and provided feedback for improvement.
- Utilized POS systems efficiently for order processing and inventory management.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained positive working relationship with fellow staff and management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
High School Diploma -
East Lee County Highschool
Lehigh Acres, FL05-2024
Skills
- Insurance verification
- Strong organization
- Patient confidentiality
- Accuracy and precision
- Healthcare industry
- Electronic recordkeeping
- Payment collection
- Data entry
- Eligibility determination
- Strong interpersonal skills
- Health information systems
- Computer literacy
- Effective communication
- Organizational skills
- Problem-solving
- Multitasking
- Patient registration
- Team building
Languages
English
Professional
Spanish0
Professional
References
References available upon request.
Timeline
Patient Registration Clerk
Lehigh Regional Medical Center
08.2024 - Current
Shift Leader
SUBWAY®Restaurants
01.2023 - 12.2023
High School Diploma -
East Lee County Highschool
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