Ashley Perera
Schriever,LA
Summary
Experienced and driven in the medical field. I have a passion for helping patients in all aspects of the medical office setting. Always willing to learn new and exciting job duties.
Overview
25
25
years of professional experience
Work History
Patient Registration Clerk
Thibodaux Regional Women’s Clinic
07.2023 - 10.2025
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Verified insurance information and collected co-pays to streamline billing procedures.
- Assisted patients with forms and documentation, enhancing overall patient experience.
- Coordinated communication between patients and healthcare providers to facilitate appointments.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
Referral Specialist
Ortho LA
06.2019 - 07.2023
- Facilitated patient referrals to ensure timely access to orthopedic specialists.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Streamlined referral processes, enhancing operational efficiency within the scheduling team.
- Developed and maintained relationships with external providers to optimize referral pathways.
- Monitored referral tracking systems, ensuring accuracy and compliance with company protocols.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
Patient Access Rep
Ochsner St. Anne
09.2007 - 06.2019
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Coordinated insurance verification and pre-authorization to streamline patient access and reduce delays.
- Trained new staff on departmental procedures, enhancing team efficiency and service quality.
- Implemented process improvements that increased patient satisfaction scores through effective communication strategies.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Deli Associate
Bi Lo
09.2001 - 02.2002
- Prepared and served high-quality deli products, ensuring freshness and adherence to food safety standards.
- Assisted customers with product selection, providing knowledgeable recommendations to enhance their shopping experience.
- Maintained cleanliness and organization of deli area, following health protocols and enhancing operational efficiency.
- Operated slicing machines and scales, ensuring precision in product preparation and inventory management.
Cake Decorator
Publix
09.2000 - 07.2001
- Designed intricate cake decorations, enhancing visual appeal and customer satisfaction.
- Led team in executing complex cake orders, ensuring timely delivery and quality standards.
- Mentored junior decorators on advanced techniques, improving overall team performance.
- Streamlined decoration processes, reducing preparation time while maintaining product quality.
Education
GED - undefined
Fannin County High School
09.2000
Skills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Accuracy and precision
- Healthcare industry
- Electronic recordkeeping
- Payment collection
- Teamwork
- Attention to detail
Timeline
Patient Registration Clerk
Thibodaux Regional Women’s Clinic
07.2023 - 10.2025
Referral Specialist
Ortho LA
06.2019 - 07.2023
Patient Access Rep
Ochsner St. Anne
09.2007 - 06.2019
Deli Associate
Bi Lo
09.2001 - 02.2002
Cake Decorator
Publix
09.2000 - 07.2001
GED - undefined
Fannin County High School