Sydney Ferrier
Newark,DE
Summary
Dedicated Patient Registration Clerk with proven skills in managing patient experiences and resolving issues. Known for reliability and exceptional organizational abilities, ensuring accurate patient data and compliance with confidentiality standards.
Overview
4
4
years of professional experience
Work History
Patient Registration Clerk
ChristianaCare
Newark, DE
08.2025 - Current
- Assisted in verifying insurance eligibility, expediting admission procedures for patients.
- Facilitated patient check-in process, ensuring accuracy of personal and insurance information.
- Managed electronic health records system, maintaining up-to-date patient data for seamless access.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
CNA
Calvert Manor
Rising Sun, MD
03.2022 - 07.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High School Diploma -
ALEXIS I. DUPONT HIGH SCHOOL
Wilmington, DE06.2019
Skills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Insurance verification
- Healthcare industry
- Teamwork
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- HIPAA compliance
- Active listening
- Professionalism
Timeline
Patient Registration Clerk
ChristianaCare
08.2025 - Current
CNA
Calvert Manor
03.2022 - 07.2023
High School Diploma -
ALEXIS I. DUPONT HIGH SCHOOL