Summary
Overview
Work History
Education
Skills
Timeline
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Miya Burdette

Lafayette,AL

Summary

Detail-oriented Customer Service and Health Information professional with 5+ years of experience in patient registration, call center operations, insurance verification, and problem resolution. Skilled in EHR systems, data entry, and documentation with proven ability to handle complex inquiries, analyze problems, and deliver effective solutions. Adept at building positive customer relationships, managing multiple priorities, and exceeding performance targets in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Patient Registration Clerk

Primary Medicine Associates
Lafayette, AL
07.2023 - Current
  • Register patients, schedule appointments, file insurance, and collect payments while maintaining accuracy and confidentiality.
  • Conduct benefit investigations for primary and secondary insurance to ensure correct billing and timely claims processing.
  • Document all patient interactions and updates in EHR systems for accurate tracking and analysis.
  • Provide patients with insurance coverage details, financial responsibility information, and patient assistance resources.
  • Coordinate with internal teams to address patient requests and resolve issues promptly.

Infant 1 Teacher

Achievers Child Development Center
Lafayette, AL
05.2022 - 07.2023
  • Maintained daily records and communicated with parents to ensure children’s needs were met.
  • Managed multiple priorities in a fast-paced childcare environment while promoting positive behavior and development.

Customer Support Specialist

Concentrix
06.2020 - 05.2022
  • Company Overview: Remote
  • Handled inbound calls, emails, and chat inquiries, resolving issues on the first contact whenever possible.
  • Analyzed customer concerns, determined root causes, and implemented solutions to ensure satisfaction.
  • Processed orders, verified product availability, and coordinated shipments to meet customer timelines.
  • Documented all interactions and outcomes in customer databases for tracking and analysis.
  • Remote

Education

General Studies -

Southern Union State Community College
Opelika, AL

Advanced High School Diploma -

Lafayette High School
Lafayette, AL

Skills

  • Customer Service
  • Call Center Operations
  • First Call Resolution
  • Problem-Solving
  • Health Insurance
  • Healthcare Experience
  • Data Entry
  • Electronic Health Records (EHR)
  • Insurance Verification
  • Benefit Investigation
  • Multitasking
  • High-Volume Environments
  • Documentation
  • Database Management
  • Communication
  • Conflict Resolution
  • Microsoft Office Suite
  • PC Proficiency

Timeline

Patient Registration Clerk

Primary Medicine Associates
07.2023 - Current

Infant 1 Teacher

Achievers Child Development Center
05.2022 - 07.2023

Customer Support Specialist

Concentrix
06.2020 - 05.2022

General Studies -

Southern Union State Community College

Advanced High School Diploma -

Lafayette High School

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Miya Burdette