Roxanne Trevino
Harbinger,TX
Summary
Dynamic professional with expertise in customer service and insurance verification, honed at Harlingen Medical Center. Proven ability to enhance patient satisfaction through efficient registration processes and team collaboration. Successfully reduced errors by 20%, demonstrating strong attention to detail and decision-making skills. Committed to maintaining compliance standards and delivering exceptional service.
Overview
22
22
years of professional experience
Work History
Patient Registration Clerk
Harlingen Medical Center
07.2021 - 12.2025
- Processed patient insurances efficiently, ensuring accurate data entry and insurance authorization
- Managed insurance verification process, reducing errors and improving patient satisfaction during onboarding.
- Required to work on 26 to 29 insurance accounts each day.
- Assisted patients with forms and inquiries, providing exceptional customer service to enhance their experience.
- Coordinated appointment scheduling in electronic medical record system, optimizing clinic workflow and patient flow.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines, ensuring data security and trust.
- Collaborated with medical staff to streamline registration processes, identifying areas for improvement in efficiency.
- Trained new clerks on registration protocols and software usage, fostering a knowledgeable team environment.
- Implemented feedback mechanisms for continuous improvement of registration services, enhancing overall operational effectiveness.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
- Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
Waitress
El Rancho Mexican Restaurant
08.2015 - 04.2019
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Took and processed orders accurately using point-of-sale system.
- Assisted in training new staff on restaurant procedures and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Collaborated with kitchen staff to expedite order delivery by during peak hours.
- Handled customer inquiries and resolved complaints efficiently to ensure customer retention.
- Demonstrated adaptability by managing multiple tables in fast-paced environment seamlessly.
- Supported inventory management by monitoring stock levels and assisting with ordering at least 50% of supplies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Front Desk Clerk
Dr John Howe
08.2003 - 05.2009
- Greeted visitors and managed check-in procedures to ensure smooth front desk operations.
- Answered about 35 phone calls a day, responded to inquiries, enhancing customer service experience.
- Maintained accurate appointment schedules and coordinated patient flow efficiently.
- Assisted in processing patient records, ensuring confidentiality and compliance with regulations.
- Utilized electronic health record systems to update patient information promptly.
- Supported billing processes by collecting payments and verifying insurance details accurately.
- Organized office supplies and maintained a clean, welcoming reception area for clients.
Education
High School Diploma -
Southern Careers Institute
TX01-2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Insurance verification
- Cleanliness
- Attention to detail
- Decision-making
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Compliance standards
- Conflict resolution
- Stress management
- Plate carrying techniques
Accomplishments
At Harlingen Medical Center my accomplishments included: advancing positions, a raise in pay, nominated several months for W.O.W recognition, and CEO recognition.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Registration Clerk
Harlingen Medical Center
07.2021 - 12.2025
Waitress
El Rancho Mexican Restaurant
08.2015 - 04.2019
Front Desk Clerk
Dr John Howe
08.2003 - 05.2009
High School Diploma -
Southern Careers Institute