Cecelia Allen
Stittville
Summary
Innovative and task-driven student with leadership and customer service experience. Proven ability to identify and meet customer needs with great attention to detail. Skilled in multitasking, data entry, and resolving complex situations efficiently.
Overview
4
4
years of professional experience
Work History
Patient Registration Clerk
Mohawk Valley Health System
Utica, NY
01.2026 - Current
- Greet patients daily and collect personal and insurance information
- Update insurance information and collect co-pays
- Answer phone calls professionally and assist with patient questions
Shift Supervisor
Starbucks
New Hartford, NY
08.2023 - 03.2026
- Managed inventory levels to meet demand and reduce waste
- Prepared beverages according to recipes and quality standards
- Maintained health and safety standards to ensure a clean environment
- Monitored staff performance to ensure quality and efficiency
- Supported and guided coworkers to promote teamwork
- Coordinated staff coverage during peak hours
- Trained new employees on store policies and customer service expectations
- Operated registers, handled cash, and balanced cash drawers
Oneida County College Corps
Oneida County Workforce Development
Utica, NY
05.2023 - 10.2025
- Provided daily customer service in an office setting
- Communicated professionally with staff and community members
- Maintained inventory and a clean work environment
- Submitted employee time logs accurately and on strict deadlines
Assistant Manager
Inside Scoop
Stittville, NY
05.2022 - 10.2025
- Coordinated staff schedules to ensure coverage during busy hours
- Trained new employees on workplace policies and customer interactions
- Managed inventory and placed supply orders as needed
- Operated registers, handled cash, and balanced drawers
- Maintained store cleanliness and organization for a positive customer experience
Education
Associate of Arts (A.A.) - General Studies
Mohawk Valley Community College
Utica, NY06.2025
Skills
- Customer Service
- Team Leadership
- Staff Training
- Medical Terminology
- Patient Interaction
- Cash Handling
- Inventory Management
- Organization & Cleanliness
- Quality Control
Timeline
Patient Registration Clerk
Mohawk Valley Health System
01.2026 - Current
Shift Supervisor
Starbucks
08.2023 - 03.2026
Oneida County College Corps
Oneida County Workforce Development
05.2023 - 10.2025
Assistant Manager
Inside Scoop
05.2022 - 10.2025
Associate of Arts (A.A.) - General Studies
Mohawk Valley Community College
Community Service
Foothills Food Pantry: delivered groceries and supported community members, Floyd Firehouse: volunteered at fish fry dinners, Breakfast with Santa, and Trunk or Treat. Hosted Peewee Cheerleading Camp as Varsity Cheer Captain (3 years). Assisted with school guidance office organization and annual blood drive support