Summary
Overview
Work History
Education
Skills
Certification
sales productivity
Languages
Timeline
Manager
Damaris Mercado

Damaris Mercado

Coral Springs,FL

Summary

SURGICAL INSTRUMENTIST Professional in the health area
Extensive experience in a multinational company, in the commercial area of
surgical medical products (Medical Divises), with important
technical knowledge in the healthcare industry. Ability to open
of new markets, market segmentation and maintenance of
accounts, establishing long-term personal relationships and achieving
effective closing of negotiations. Oriented to achieving results,
capacity for continuous learning and excellent skills
organizational.

Sales professional with strong background in driving revenue and fostering client relationships. Skilled in team collaboration, adapting to market changes, and delivering impactful sales strategies. Known for reliability, result-oriented approach, and effective communication. Proficient in CRM software, negotiation, and market analysis.




Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Metro Chichen (Popeyes)
06.2024 - Current
  • Led cross-functional teams to streamline operational processes and enhance productivity.
  • Developed and implemented strategic initiatives to optimize resource allocation and project execution.
  • Managed and motivated employees to be productive and engaged in work.
  • Analyzed operational metrics to identify areas for improvement and drive efficiency across departments.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Ejecutivo De Ventas

Straumann Group
07.2021 - 01.2023
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Trained team members on CRM software functionalities, improving overall system utilization.
  • Facilitated workshops and seminars, promoting knowledge sharing and collaboration among team members.
  • Led strategic planning sessions to identify future training opportunities aligned with business objectives.

Ejecutiva De Ventas

Smisth And Nephew
09.2018 - 11.2019
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
  • Managed product displays and inventory, ensuring optimal stock levels and visual merchandising standards.
  • Trained new sales associates on company policies, sales techniques, and customer engagement strategies.
  • Analyzed sales data to identify trends, adjust strategies, and improve product placement effectiveness.
  • Collaborated with team members to achieve sales goals, maintain store organization, and elevate brand presence.
  • Developed customized Salesforce applications to enhance user experience and streamline processes.
  • Integrated third-party tools with Salesforce to improve data management and reporting capabilities.
  • Analyzed system performance metrics to identify areas for improvement and implement effective solutions.
  • Developed and implemented CRM strategies to enhance customer engagement and retention.

Ejecutiva De Ventas

3M Colombia SA
05.2009 - 09.2018
  • Processed transactions efficiently using point-of-sale systems to maintain accuracy and speed.
  • Trained new team members on sales techniques and customer service best practices.
  • Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
  • Analyzed sales data to identify trends, contributing to strategic inventory decisions.
  • Collaborated with management to execute promotional events, increasing foot traffic and sales opportunities.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Representante De Ventas

Quimed
03.2008 - 12.2008
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.

Instrumentadora Quirurgica

Clinica De La Costa
12.2005 - 11.2007
  • Trabajo en equipo orientado en resultados
  • Planificacion quirurgica y gestion de materiales para equipo quirurgico
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Bachelor of Arts - Intrumentadora Quirurgica

Corporation Universidad Latinoamericana CUL
Colombia Barranquilla
08-2004

Bachelor of Science -

Corporation Universitaria Latinoamericana (CUL)
Colombia ( Barranquilla )
12-2014

No Degree -

Wiregrass High School
Douglas
07-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Project planning
  • Customer relationship management (CRM)
  • Sales techniques
  • Negotiation
  • Marketing
  • Data analysis

Certification

  • Advances en lean six sigman , 3M Colombia - julio 2009 Agosto 2009
  • Effectiveness and Excellence in Sales wilsson learning , 3M Colombia - julio 2009 Agosto 2009
  • Salesman as strategist, Wilson Learning Colombia - Marzo 2014 Marzo 2014
  • Salesman as strategist, Wilson Learning Colombia - Marzo 2014 Marzo 2014
  • Strategic prospecting lean six sigman , 3M Colombia - Marzo 2014 Marzo 2014
  • ServSafe Certification National Restaurant Association febrero 2025 -Febrero 2030

sales productivity

  • I am a person focused on results with high listening skills to identify client needs.
  • Versatile with high capacity for adaptation and interpersonal relationships
  • Project leader, focused on market needs
  • Use of technological tools CRM ,Sales Force Excel
  • Measurement of closed sales indicators and created opportunities
  • Strategies to increase sales productivity
    Time management
  • Forecast sales manager

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager

Metro Chichen (Popeyes)
06.2024 - Current

Ejecutivo De Ventas

Straumann Group
07.2021 - 01.2023

Ejecutiva De Ventas

Smisth And Nephew
09.2018 - 11.2019

Ejecutiva De Ventas

3M Colombia SA
05.2009 - 09.2018

Representante De Ventas

Quimed
03.2008 - 12.2008

Instrumentadora Quirurgica

Clinica De La Costa
12.2005 - 11.2007

Bachelor of Arts - Intrumentadora Quirurgica

Corporation Universidad Latinoamericana CUL

Bachelor of Science -

Corporation Universitaria Latinoamericana (CUL)

No Degree -

Wiregrass High School

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