Damaris Olivera
Hialeah,FL
Summary
A seasoned Hotel Supervisor with a proven track record at YVE Hotel, I excel in elevating guest satisfaction and staff performance. Expert in staff training, development, and housekeeping oversight, I have significantly enhanced service quality. My leadership is marked by a keen focus on employee motivation and health safety, ensuring top-tier hospitality standards.
Overview
2
2
years of professional experience
Work History
Hotel Supervisor
YVE Hotel
10.2022 - Current
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Education
Licenciada En Economia-Finanzas -
Skills
- Guest satisfaction tracking
- Staff Training and Development
- Employee Motivation
- Health and Safety Regulations
- Complaint Handling
- Housekeeping supervision
- Staff Supervision
- Telephone Etiquette
- Employee Development
- Project Oversight
- Housekeeping oversight
Accomplishments
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Timeline
Hotel Supervisor - YVE Hotel
10.2022 - Current
Universidad Ignacio Agramonte Cuba - Licenciada En Economia-Finanzas ,
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