Hi, I’m
Diana Egebrecht
Michigan City
Summary
Dynamic hospitality professional with a proven track record at Blue Chip Casino Hotel Spa, excelling in guest relations management and staff training. Enhanced guest satisfaction through personalized services and strategic recommendations, significantly reducing complaints. Skilled in reservation management and cross-departmental collaboration, ensuring seamless operations and memorable experiences.
Overview
17
years of professional experience
Work History
Blue Chip Casino Hotel Spa
Hotel Supervisor
06.2021 - Current
Job overview
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Starbucks
Restaurant Manager
03.2013 - 03.2021
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Dunkin' Donuts
Restaurant Manager
04.2008 - 02.2013
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Mc Cormac CollegeChicago, IL
No Degree from Business Administration
Skills
- Guest satisfaction tracking
- Front desk operations
- Staff training and development
- Employee motivation
- Cross-departmental collaboration
- Guest relations management
- Reservation management
- Revenue management
Timeline
Hotel Supervisor
Blue Chip Casino Hotel Spa
06.2021 - Current
Restaurant Manager
Starbucks
03.2013 - 03.2021
Restaurant Manager
Dunkin' Donuts
04.2008 - 02.2013
Mc Cormac College
No Degree from Business Administration
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