Lynne Marshall
Valparaiso,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
VIP Services Representative
Blue Chip Casino
04.2022 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Hotel Clerk
Blue Chip Casino
06.2010 - 04.2022
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Arts - Cosmetology
Eugenie Bauerlie School Of Cosmetology
Chicago, IL05.1965
Skills
- VIP Services
- Service Quality
- Special Events
- Efficient Service
- New Hire Orientation
- Business Administration
- Expense Account Management
- Payroll Operations
- Payment Processing
- Budgets and Forecasting
Timeline
VIP Services Representative
Blue Chip Casino
04.2022 - 09.2023
Hotel Clerk
Blue Chip Casino
06.2010 - 04.2022
Associate of Arts - Cosmetology
Eugenie Bauerlie School Of Cosmetology
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