Brook Lopez

• Greeted VIP guests upon arrival and provided them with exceptional customer service.
• Ensured all VIP requests were met in a timely manner, including requesting tickets for shows, setting up dining reservations, make future hotel reservations
• Answered all in coming calls and assisted the guest with their questions and concerns.
• Opened and closed the VIP lounge.
• Checking VIP guest in and out of their reservations.
• Making sure rooms are ready upon arrival
• Back and forth contact with the Executive Casino host regarding their guest
• Issued comps based off guest gaming.
• Extending room stays.
• Knowledge of all VIP upcoming events
• Every day use Execl, Synkros, Score card & LMS
• Finding different solutions that arise to help our VIP guest have a smooth and fun stay.
• Money handling/ counting our drawer everyday
• Developed strong relationships with key clients through regular communication and personalized support

Clear is a biometric system used to verify guest with out having to wait in line to get through TSA.

• Verified guest with biometrics
• Walked guest up to the front of the line
• Talk to everyone passing by to get them to sign up for the service
• New monthly goals to achieve
• Always meet or exceeded my goals
• Top seller
• Approached people by getting there attention to the service
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction

• Opened and closed the store.
• Rang up customer and checked them out
• Signed up customer for our credit card
• Always achieved my monthly goals
• Counting drawers
• Money handling
• Talking to new customer and helping with their needs.

• Clean the dining area and made sure all areas were stocked
• Took orders
• Handled the headset while taking orders and getting drinks ready
• Cooking fries within a timely manner and sending them out to reach our time in the drive through.
• Handled a high volume of customers at one time
• Stocking the line when running low on items
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.