Sabrina Ramirez
Yaamava Resort & Casino
Highland,CA
6
years of professional experience
Composed and patient professional known for exceptional communication and leadership skills. Extensive experience in crowd management and training staff, and customer service ensuring safety and optimal guest experience.
Work History
VIP Services Representative
1 Year 10 Months- Provided exceptional customer service to VIP guests, ensuring a memorable experience.
- Coordinated with various departments to fulfill personalized services for VIP patrons.
- Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels.
- Managed high volume inbound calls, resolving customer inquiries efficiently.
- Documented customer interactions accurately in CRM system for record-keeping and follow-up.
Crowd Control Specialist
2 Years 8 Months- Monitored crowd dynamics and Implemented crowd management strategies during high-traffic events to enhance guest experience.
- Coordinated with security teams to address potential disturbances effectively and proactively.
- Trained new staff on security protocols and emergency response procedures.
- Operated radio communication systems to ensure efficient information transmission.
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Security checked all guests arriving to venues using metal detectors, hand wands and physical bag checks
Rock & Brews (Lead Server/Lead Busser)
1 Year- Supervised and trained team members on service standards and best practices.
- Enhanced guest experiences by providing personalized service and addressing concerns promptly.
- Coordinated dining room operations, ensuring efficient table turnover and optimal staff placement.
- Managed inventory levels, minimizing waste through effective stock control procedures.
- Maintained clean and organized dining area to create a pleasant and welcoming atmosphere for customers.
Traffic Control Specialist
6 Months- Implemented traffic management strategies to optimize vehicle access and egress.
- Directed traffic flow to ensure safety and compliance with regulatory standards.
- Collaborated with security personnel to manage crowd control during events.
- Trained junior staff on effective traffic control techniques and emergency procedures.
- Monitored site conditions to assess potential hazards and developed mitigation strategies.
- Communicated with team members using hand signals and radios.
Education
High School Diploma
General Education
Skills
Crisis management
Event coordination
Attention to detail
Reservation management
Effective communication
Exceptional communication
Patience and composure
Accomplishments
- Successfully completed two-week security training program.
- Situational Awareness certificate
- Completed Self defense course
Timeline
VIP Services Representative
Yaamava Resort & Casino
10.2024 - CurrentRead More
Crowd Control Specialist
Yaamava Resort & Casino
02.2022 - 10.2024Read More
Rock & Brews (Lead Server/Lead Busser)
Yaamava Resort & Casino
02.2021 - 02.2022Read More
Traffic Control Specialist
Yaamava Resort & Casino
08.2020 - 02.2021Read More
San Gabriel High School
High School Diploma
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Pasedena City College
General Education
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